Senior Process Associate
HCLTech
Senior Process Associate
About this role
Job Summary
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination
Key Responsibilities
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination
Skill Requirements
Preferred Skills (Experienced):
- Knowledge of Accounts Receivable processes
- understanding of OTC lifecycle
- Customer service orientation
- Investigate dispute root causes by coordinating with cross-functional teams.
- Ensure timely resolution of disputes within defined SLA and KPI timelines.
- Track and follow up on aged and unresolved disputes.
- Maintain accurate dispute records and supporting documentation.
- Experienced in SAP (Basic T-codes and navigations)
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Process Associate position at HCLTech?
The salary for this Senior Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Associate position at HCLTech located?
This Senior Process Associate role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Process Associate job at HCLTech posted?
This Senior Process Associate position at HCLTech was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.