Senior Process Associate
HCLTech
Senior Process Associate
About this role
Job Summary
To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
Skill Requirements
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Other Requirements
Job Description
Role: Business Operations Analyst – Group Benefits
Experience: 1–2 Years
Level: Junior / Entry-Level Professional
Role Summary
This role will focus on ensuring smooth operational delivery across policy administration, claims support, and customer servicing while driving process efficiency and compliance. The ideal candidate will have foundational experience in insurance operations or financial services, with strong analytical and problem-solving capabilities.
Key Responsibilities
Operational Delivery
- Support end-to-end processing of Group Benefits operations, including policy administration, enrolments, and servicing requests
- Assist in claims processing and validation, ensuring accuracy and adherence to SLAs
- Perform data entry, verification, and reconciliation across systems
- Ensure timely resolution of customer and partner queries
- Follow standard operating procedures (SOPs) and maintain compliance with regulatory and internal policies
- Identify process gaps and support continuous improvement initiatives
- Contribute to automation and efficiency projects where applicable
- Collaborate with internal teams (Claims, Underwriting, Finance, Customer Service) to ensure seamless operations
- Communicate effectively with stakeholders to resolve operational issues
- Maintain operational trackers, dashboards, and MIS reports
- Analyse basic operational data to highlight trends, errors, and improvement opportunities
- Ensure adherence to compliance standards, audit requirements, and data privacy guidelines
- Escalate risks, discrepancies, or operational issues in a timely manner
Required Skills & Qualifications
Education
- Bachelor’s degree in Business Administration, Finance, Insurance, or related field
Experience
- 1–2 years of experience in:
- Insurance operations (preferred – Group Benefits, Life, Health)
- OR BFSI/financial services operations
Core Skills
- Strong attention to detail and accuracy
- Basic understanding of insurance concepts (Group Benefits preferred)
- Proficiency in MS Excel (data handling, basic formulas, reporting)
- Good written and verbal communication skills
- Problem-solving and analytical mindset
Preferred Skills
- Exposure to policy administration or claims systems
- Experience working in SLA-driven operational environments
- Knowledge of regulatory/compliance frameworks in insurance
Key Competencies
- Customer-centric approach
- Process-driven mindset
- Ability to work under deadlines
- Team collaboration and accountability
- Continuous learning orientation
Frequently Asked Questions
Is the salary disclosed for the Senior Process Associate position at HCLTech?
The salary for this Senior Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Associate position at HCLTech located?
This Senior Process Associate role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Process Associate job at HCLTech posted?
This Senior Process Associate position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.