Medical Assistant
USA Clinics Group
Senior Patient Collections Representative
USA Clinics Group· Revenue Cycle Management
About this role
Why USA Clinics Group?
Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working with us:
🚀 Rapid career advancement 💼 Competitive compensation package
🤝 Positive, team-oriented environment 🏥 Work with cutting-ed technology
🌟 Make a real impact on patients’ lives 📈 Join a fast-growing, mission-driven company
Position Summary:
We are seeking a detail-oriented and analytical Senior Patient Collections Representative. This position helps patients understand and resolve balances through accurate account review, respectful communication, payment options, financial-assistance resources, documentation, and follow-through.
Position Details:
- Location: Northbrook, IL
- Schedule: Full-Time, Monday-Friday (onsite)
- Compensation: $23-$29hr based on experience and qualifications.
Key Responsibilities:
- Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
- Communicate balances and payment options clearly and respectfully.
- Establish approved payment plans and support financial-assistance workflows.
- Process payments and maintain accurate account documentation.
- Resolve or route disputed balances and follow issues through correct disposition.
- Protect privacy and comply with approved collection practices.
Required Skills & Qualifications:
- High school diploma or GED.
- 2-5 years of healthcare patient financial services, medical-office customer service, call-center collections, or related experience.
- Basic understanding of patient responsibility, insurance explanations, payment processing, documentation, and customer service.
- Strong ownership, follow-through, documentation, prioritization, and escalation judgment.
- Ability to work accurately in a high-volume, deadline-driven healthcare environment.
- Ability to identify discrepancies, communicate clearly, and collaborate across departments.
- Commitment to privacy, compliance, quality, continuous improvement, and respectful service.
Preferred Qualifications
- Medical-office or patient-account experience.
- Financial-assistance, payment-plan, bilingual customer-service, or healthcare portal experience.
- Medical
- Dental
- Vision
- PTO + Sick Time
- 401k
Frequently Asked Questions
Is the salary disclosed for the Senior Patient Collections Representative position at USA Clinics Group?
The salary for this Senior Patient Collections Representative role at USA Clinics Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Patient Collections Representative position at USA Clinics Group located?
This Senior Patient Collections Representative role at USA Clinics Group is based in Northbrook, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Patient Collections Representative role at USA Clinics Group full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Patient Collections Representative role in the Revenue Cycle Management department at USA Clinics Group.
Which team or department does the Senior Patient Collections Representative at USA Clinics Group belong to?
This Senior Patient Collections Representative position is part of the Revenue Cycle Management department at USA Clinics Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Patient Collections Representative position at USA Clinics Group?
Click the "Apply Now" button on this page. You will be redirected to USA Clinics Group's official application portal hosted on workable where you can submit your application directly.
When was the Senior Patient Collections Representative job at USA Clinics Group posted?
This Senior Patient Collections Representative position at USA Clinics Group was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Patient Collections Representative
USA Clinics Group
You'll be redirected to USA Clinics Group's official application page on workable.