Customer Service Agent, Cargo Signal
expeditors
Senior Order Management (OM) Agent
expeditors· Order Management
About this role
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Order Management files
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
- Ensure accurate and timely client and vendor billing
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated in the DLSOP
- Meet KPI standards, as per the company's procedures
Qualifications
- +5 years related experience and/or training; or equivalent combination of education and experience
- Understanding of ocean documentation process a plus
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Hazardous Materials certification (preferred)
- Fluent in English and Spanish
- Excellent organizational skills, time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
- Exceptional Customer Service Attitude
Additional Information
Expeditors offers excellent benefits:
- Health Plan: Medical
- Employee Stock Purchase Plan evaluation after 1 year of employment
- Training and Personnel Development Program
- Growth opportunities within the company
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Frequently Asked Questions
Is the salary disclosed for the Senior Order Management (OM) Agent position at expeditors?
The salary for this Senior Order Management (OM) Agent role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Order Management (OM) Agent position at expeditors located?
This Senior Order Management (OM) Agent role at expeditors is based in cl, LAS CONDES, Santiago de Chile, Santiago de Chile, LAS CONDES, Chile. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Order Management (OM) Agent role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Order Management (OM) Agent role in the Order Management department at expeditors.
Which team or department does the Senior Order Management (OM) Agent at expeditors belong to?
This Senior Order Management (OM) Agent position is part of the Order Management department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Order Management (OM) Agent position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Order Management (OM) Agent job at expeditors posted?
This Senior Order Management (OM) Agent position at expeditors was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Order Management (OM) Agent
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.