Senior Operations Lead - Liveable Places | London

Closing Date: Friday 16th October 2026

About the role...

We are looking to appoint a Senior Operations Lead for our Liveable Places London region. The role is based from our London office (Westferry Circus, Canary Wharf), with flexible working allowing for a mix of home and in-office working.

Reporting to the Head of Liveable Places, the Senior Operations Lead is a member of the Liveable Places Senior Leadership Team and is responsible for the management and leadership of the day-to-day operational matters associated with the Liveable Places discipline in London, with responsibility for P&L and budget delivery.

The role is to support the Head of Liveable Places, working closely with the Senior Operations Lead (National), to embed a strong client and project culture around a technically excellent and efficient delivery model, balanced with the need to satisfy client, colleague, and commercial expectations.

As a key member of the Liveable Places Senior Leadership Team, you will be supported by a Regional Operations Lead to ensure the operational excellence of Liveable Places.

Role Expectations...

• Maintain an overview of workload, utilisation, and associated resource requirements, working with team leaders to ensure resources are fully utilised within technical capabilities
• Promote collaborative working with other teams to ensure efficient resourcing and identify areas where our services / skill sets can be integrated through multi-disciplinary working
• Interface with GCC, champion UK and India joint working to grow our workload, maintain our competitiveness and access skills
• Monitor and manage recruitment needs to meet project and budget targets / demands
• Manage the integration of UK wide best practice (e.g. BMS) and implement operational business improvements
• Responsible for annual budget preparation and delivery (Revenue, Operating Margin, EBITDA and DSO)
• Responsible for Liveable Places financial performance / reporting
• Responsible for accuracy and overview of Liveable Places financial forecasts
• Responsible for effective commercial governance and Go / No Go opportunity reviews
• Actively demonstrate leadership in Health, Safety and Wellbeing, with a commitment to a Zero Harm culture
• Manage and oversee all aspects associated with HSEQ
• Provide visible leadership and direction for the Liveable Places cost centres with responsibility for training, development, and colleague retention
• Provide co-ordination across the business to ensure sharing of best practice and innovation
• Promote technical excellence and Future Ready / innovation, and apply lessons learned from Project Reviews
• Work with the Head of Liveable Places to develop and implement succession planning and talent management and have an effective interface with HR on all general employee matters
   

Key Competencies and Experience

• Leadership – Demonstrate excellent inter-personal skills with good leadership and management abilities; capable of communicating effectively with all parts of Local Government and the wider WSP business
• Leadership - Demonstrates the desire to constantly improve, motivate and encourage others; lead and implement change programmes; inspiring colleagues and drives an innovative and supportive culture
• Commercial - Experience of managing a P&L, along with associated financial and commercial business contributions
• Communication - Demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required
• Relationship Building - Able to establish, build, sustain and share strong, professional relationships with relevant internal stakeholders
• Problem Solving – able to reason logically and apply a systematic process to finding solutions; is proactive in responding to problem 
   

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 80,000 employees, working together to make a difference in communities both close to home and around the world. 

With us, you can. Apply today.
 

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