Product Implementation Manager
prudential
Senior Officer, Data Analytics
prudential· PSA Prudential Services Asia Sdn Bhd (Malaysia)
About this role
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Drive advanced analytics initiatives across customer servicing (contact centre, physical centre, app data) and policy administration to optimise operational efficiency, enhance customer experience, and enable data-driven decision-making.Data Strategy & Governance
Develop and enforce robust data governance frameworks ensuring accuracy, compliance, and integrity across servicing and policy administration datasets.
Customer Interaction Analytics
Analyse multi-channel customer interaction data (voice, chat, app) to identify behavioural patterns, service bottlenecks, and opportunities for personalised engagement.
Policy Servicing Insights
Leverage policy administration data to optimise workflows, reduce turnaround times, and improve operational resilience through predictive modelling.
Advanced Modelling & Forecasting
Design and implement machine learning models for churn prediction, service demand forecasting, and operational risk mitigation.
Performance Dashboards
Build dynamic dashboards and KPI scorecards for real-time monitoring of service quality, policy processing efficiency, and customer satisfaction metrics.
Cross-Functional Collaboration
Partner with operations, IT, and customer experience teams to translate analytics into actionable strategies and measurable business outcomes.
Data Quality Assurance
Implement rigorous data validation protocols to maintain high standards of completeness, consistency, and reliability across all sources.
Regulatory Compliance
Ensure analytics processes adhere to data privacy regulations and industry standards, mitigating compliance risks.
Innovation & Automation
Champion automation of reporting and analytics workflows using advanced BI tools and scripting for scalability and speed.
Stakeholder Communication
Present insights and recommendations to senior leadership with clarity, precision, and strategic alignment to organisational objectives.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Frequently Asked Questions
Is the salary disclosed for the Senior Officer, Data Analytics position at prudential?
The salary for this Senior Officer, Data Analytics role at prudential is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Officer, Data Analytics position at prudential located?
This Senior Officer, Data Analytics role at prudential is based in Kuala Lumpur (Group Head Office). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Officer, Data Analytics role at prudential full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Officer, Data Analytics role in the PSA Prudential Services Asia Sdn Bhd (Malaysia) department at prudential.
Which team or department does the Senior Officer, Data Analytics at prudential belong to?
This Senior Officer, Data Analytics position is part of the PSA Prudential Services Asia Sdn Bhd (Malaysia) department at prudential. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Officer, Data Analytics position at prudential?
Click the "Apply Now" button on this page. You will be redirected to prudential's official application portal hosted on workday where you can submit your application directly.
When was the Senior Officer, Data Analytics job at prudential posted?
This Senior Officer, Data Analytics position at prudential was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Officer, Data Analytics
prudential
You'll be redirected to prudential's official application page on Workday.