Assistant Manager - Production
Al Ghurair
Senior Officer - Customer Service
About this role
Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers
Handling the customers during the peak hours
Dealing with angry customers
Direct customers with incomplete documents properly in order to help them accurately and without fail.
Managing customers of any Nationality
Frequently Asked Questions
Is the salary disclosed for the Senior Officer - Customer Service position at Al Ghurair?
The salary for this Senior Officer - Customer Service role at Al Ghurair is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Officer - Customer Service position at Al Ghurair located?
This Senior Officer - Customer Service role at Al Ghurair is based in Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Officer - Customer Service role at Al Ghurair full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Officer - Customer Service role at Al Ghurair.
How do I apply for the Senior Officer - Customer Service position at Al Ghurair?
Click the "Apply Now" button on this page. You will be redirected to Al Ghurair's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Officer - Customer Service job at Al Ghurair posted?
This Senior Officer - Customer Service position at Al Ghurair was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Officer - Customer Service
Al Ghurair
You'll be redirected to Al Ghurair's official application page on oraclecloud.