Claims Supervisor
cigna
Senior Officer, Customer Engagement
cigna· HK4 Cigna Worldwide General Insurance Company Limited
About this role
Job Responsibilities:
- Support email and hotline on global group policy queries
- Verify policy coverage and eligibility for medical services via email and call, ensuring all the necessary information is obtained and documented.
- Handle preauthorization requests from customers and healthcare providers with follow-up on progress and good record keeping.
- Collaborate with internal teams, such as billing and claims to facilitate payment processes.
- Stay updated on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
- Handle escalated customer issues and complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.
- Provide administrative support including reports and correspondences.
- Assist in the UAT on development of customer Portal and customer service project.
- Assist in ad-hoc assigned duties.
Job Qualifications:
- Tertiary education graduate with at least 5 years’ customer service experience, preferably in insurance industry.
- Experience in handling Employee Benefits / Group Operations Hotline is preferred. Knowledge of medical terminology, insurance coverage, and preauthorization processes is highly desirable.
- IIQE Paper 1 and 2 is a must, or qualification equivalent to the IIQE requirement.
- Eligible for license registration with Insurance Authority (IA)
- Excellent in English, Cantonese, and Mandarin
- Proficient computer skills, including MS office applications and English word processing. Experience of using Salesforce is a plus.
- Strong customer-oriented mindset with excellent communication and interpersonal skills in both verbal and written, with the ability to effectively explain complex information to customers.
- Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
- Flexibility to work on shift and weekends is required.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Frequently Asked Questions
Is the salary disclosed for the Senior Officer, Customer Engagement position at cigna?
The salary for this Senior Officer, Customer Engagement role at cigna is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Officer, Customer Engagement position at cigna located?
This Senior Officer, Customer Engagement role at cigna is based in HKGN 348 Kwun Tong Road. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Officer, Customer Engagement role at cigna full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Officer, Customer Engagement role in the HK4 Cigna Worldwide General Insurance Company Limited department at cigna.
Which team or department does the Senior Officer, Customer Engagement at cigna belong to?
This Senior Officer, Customer Engagement position is part of the HK4 Cigna Worldwide General Insurance Company Limited department at cigna. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Officer, Customer Engagement position at cigna?
Click the "Apply Now" button on this page. You will be redirected to cigna's official application portal hosted on workday where you can submit your application directly.
When was the Senior Officer, Customer Engagement job at cigna posted?
This Senior Officer, Customer Engagement position at cigna was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Officer, Customer Engagement
cigna
You'll be redirected to cigna's official application page on Workday.