Senior Officer, Branch Operations and Service Head, Consumer Banking Group
dbs· DBS Bank India Limited
About this role
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Lead and oversee daily branch operations to ensure seamless, efficient, and compliant service delivery.
- Drive service excellence and customer satisfaction metrics, ensuring a high standard of customer experience.
- Ensure strict adherence to regulatory guidelines, internal audit standards, and risk management policies.
- Manage operational risk, conduct regular control self-assessments, and resolve audit findings promptly.
- Lead, mentor, and develop the branch service team to foster a high-performance culture and support career progression.
- Collaborate with internal stakeholders to optimize branch processes and promote digital banking adoption.
- Manage and resolve complex customer feedback and escalations in a professional manner.
Requirements
- Significant experience in branch operations and customer service management within consumer banking.
- Deep understanding of retail banking products, operational risk, and regulatory compliance frameworks.
- Proven leadership and people management capabilities, with a track record of building cohesive teams.
- Strong problem-solving, decision-making, and interpersonal communication skills.
- Ability to adapt to a dynamic environment and drive digital transformation initiatives within the branch.
- Bachelor's degree in Business, Finance, or a related discipline, or equivalent professional experience.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
GunturJob:
OperationsSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Senior Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs?
The salary for this Senior Officer, Branch Operations and Service Head, Consumer Banking Group role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs located?
This Senior Officer, Branch Operations and Service Head, Consumer Banking Group role at dbs is based in Guntur. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Officer, Branch Operations and Service Head, Consumer Banking Group role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Officer, Branch Operations and Service Head, Consumer Banking Group role in the DBS Bank India Limited department at dbs.
Which team or department does the Senior Officer, Branch Operations and Service Head, Consumer Banking Group at dbs belong to?
This Senior Officer, Branch Operations and Service Head, Consumer Banking Group position is part of the DBS Bank India Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Senior Officer, Branch Operations and Service Head, Consumer Banking Group job at dbs posted?
This Senior Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Officer, Branch Operations and Service Head, Consumer Banking Group
dbs
You'll be redirected to dbs's official application page on Workday.