Senior Observability Engineer

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

What you'll do

Experian IT Services (EITS) is the centralized technology organization that globally supports Experian's business-critical IT ecosystem. Our organization includes Infrastructure Services, Cyber & Information Security, Enterprise Architecture, Cloud Engineering, and Operations. We drive growth through scalable, reusable technology platforms that improve productivity, accelerate delivery, and strengthen system reliability and security.

We are hiring an Observability SME to join our Observability Engineering team in Hyderabad, operating in a hybrid work model. This role is ideal for an experienced observability professional with a DevOps background who can implement scalable monitoring and observability solutions across cloud, on-premises, and hybrid environments.

You will guide observability best practices across Experian's technology ecosystem, with a focus on Dynatrace, automation, telemetry onboarding, and cloud infrastructure monitoring. You will work with Cloud Engineering, Operations, Developers, Platform Engineers, and Teams to improve application and infrastructure visibility, reduce operational overhead, and ensure faster incident detection and resolution.

We are looking for hands-on expertise in observability platforms, automation scripting, and cloud infrastructure management. You will help standardize observability practices, automate monitoring workflows and help use modern telemetry practices across teams. You will report to an Engineering Manager.

Role Responsibilities

• Be the Observability SME, providing technical consultation and hands-on expertise in implementing observability solutions.
• Manage observability solutions using Dynatrace, ensuring monitoring of applications, infrastructure, services, and user experience.
• Develop automation scripts using Python and Shell scripting or similar to improve monitoring setup, alerting, reporting, dashboard creation, and operational workflows.
• Manage observability infrastructure in cloud and support migration of On-Prem Infrastructure to Cloud.
• Configure alerts to improve proactive monitoring and reduce noise, false positives, and operational inefficiencies.
• Collaborate with DevOps, Cloud Engineering, Operations, Developers, and Platform teams to embed observability into the software delivery lifecycle.
• Help develop SLIs, SLOs, and error budgets to improve service reliability and operational visibility.
• Troubleshoot complex monitoring, telemetry, and platform issues across distributed systems, microservices, and cloud-native environments.
• Support continuous improvement of incident management workflows by integrating observability insights into operational processes.
• Contribute to observability standards, documentation, best practices, and knowledge-sharing across teams.
• Work with partners to understand monitoring requirements and translate them into scalable observability solutions.

What your background is

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7–10 years of experience in Observability Engineering, Monitoring Engineering, DevOps, Cloud Operations, or related technology roles.
• Hands-on experience with Dynatrace as a primary observability platform.
• Automation scripting experience using Python and Shell scripting.
• Hands-on experience managing or supporting infrastructure in AWS Cloud environments.
• Experience with infrastructure monitoring, application performance monitoring, log monitoring, alerting, dashboards, and event correlation.
• 5+ years of experience working in DevOps environments with exposure to CI/CD, automation, cloud platforms, and operational support practices.
• 3+ years of experience working with your partners, development teams, platform teams, and operations teams to implement monitoring and observability solutions.

Good to have

• Hands-on experience with open-source observability solutions like Prometheus and Grafana.
• Any cloud observability certification (e.g., Dynatrace, Datadog, and Splunk).
• Cloud certifications (e.g., AWS Solutions Architect, DevOps Engineer, Developer – AWS preferred).
• 3+ years of experience with Kubernetes and containerized environments.
• Knowledge of ITIL, ITSM, and ServiceNow Event Management.
• Experience with Terraform for infrastructure automation and provisioning.
• 3+ years of experience with Kubernetes and Docker.
• Hands-on experience with Datadog.
• Working knowledge of OpenTelemetry for standardized telemetry collection across traces, metrics, and logs.
• Familiarity with ITIL, ITSM, incident management, and ServiceNow Event Management.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7–10 years of relevant experience in Observability, Monitoring, DevOps, Cloud Operations, or Infrastructure Engineering.
• Hands-on experience with Dynatrace.
• Scripting experience using Python and Shell.
• Hands-on experience with AWS infrastructure monitoring.
• Experience with DevOps practices, automation, cloud infrastructure, and production operations.

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

#LI-Hybrid

This is a hybrid role.

Experian Careers - Creating a better tomorrow together

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