Senior Manager, Training

JOB DESCRIPTION

Position Summary:

We are seeking a seasoned and versatile professional to take on a duo-role within the Data Center Operations team. The successful candidate will serve as:

A Change Advisory Board (CAB) Approver responsible for evaluating and authorizing changes that impact DC Operation’s infrastructure. A Trainer for the Data Center Facility Equipment (Electrical/Mechanical/General Facility Systems) domain to upskill the Data Center Operations Team.

This is a role ideally for someone with strong technical expertise, a passion for knowledge transfer, and leadership capabilities to influence and align with best practices across multiple mission-critical data center sites in APAC. The incumbent will lead and work closely with other Subject Matter Experts (SMEs) to enhance the training materials.

Key Responsibilities:

1.   CAB Approver Responsibilities:

A formal body that evaluates proposed changes in (OT) facility environments to ensure minimal risk and business disruption. CAB Approvers assess changes for feasibility, risk, impact, and alignment with policies.

• Review and approve change requests affecting the facility infrastructure of data centers.
• Assess risks, business impact, compliance, and technical feasibility of changes.
• Collaborate with cross-functional teams to ensure safe and efficient execution of changes.
• Maintain documentation of approvals and ensure alignment with change management policies.
• Participate in regular CAB meetings and provide technical input.
• Participation in off-hours CAB meetings or emergency changes as needed.

2.   Trainer – Electrical, Mechanical & General Facility Management Systems:

An expert responsible for educating and upskilling team members through structured programs, hands-on sessions, and knowledge-sharing initiatives, ensuring operational excellence and compliance with standards.

• Develop and deliver training programs on electrical, mechanical and general facility systems.
• Conduct onboarding training for new hires and regular upskilling for existing staff.
• Organize practical workshops, simulations, and walkthroughs of critical systems.
• Evaluate training effectiveness and update content as needed based on new technologies or standards.
• Maintain a knowledge base of SOPs, manuals, and troubleshooting guides.
• Leverage AI and digital learning technologies to convert classroom-based training materials into engaging, self-paced online courses, including human-like voice narration, videos, interactive content and knowledge checks.
• Develop AI-assisted assessments and self-marking quizzes to enable automated testing, scoring, feedback and identification of competency gaps.
• Use AI to create relevant training scenarios, case studies, simulations and refresher content from operational incidents, lessons learned and technical knowledge.

Qualifications:

• Bachelor’s degree in electrical, mechanical engineering or a related field. Master’s preferred.
• Minimum 10 years of experience in data center operations with a focus on facilities systems.
• Certified in ITIL (preferably v4) with experience in Change Management processes.
• Proven experience in training or mentoring technical staff.
• Experience in leading or contributing to a Center of Excellence is a strong advantage.
• Understand AI tools and mastering the Prompt will be an added advantage.
• Strong analytical, communication, documentation and presentation skills.
• Ability to lead cross-functional initiatives and influence stakeholders.
• Demonstrated ability to use Generative AI, e-learning/LMS platforms and digital content creation tools.
• Experience in developing online courses, digital assessments or AI-assisted learning content will be an advantage.

JOB REQUIREMENTS

Key Competencies:

• Technical Expertise in Data Center Electrical Infrastructure
• Change Management & Risk Assessment
• Training & Development
• Leadership & Strategic Thinking
• Collaboration & Communication
• Continuous Improvement Mindset

Work Environment:

• On-site presence at data center facilities is required.
• Occasional travel to regional data centers or training sites.

BUSINESS SEGMENT

PLATFORM