Team Lead, Customer Service
Hapag-Lloyd
Senior Manager TM Uptake Management
About this role
We are looking for a Senior Manager TM Uptake Management to join our team in Dubai, United Arab Emirates. The Senior Manager TM Uptake Management will report to Director TM Uptake Management.
Tasks and Responsibilities
- Leading and managing the team in TM Uptake Management Middle East, based in Dubai.
- Responsible for optimization of vessel/voyage utilization on designated services and trades based on commercial guidelines.
- Maintain close collaboration and cooperation with Regional Commercial, Regional Operations, Area Commercial Steering, Customer Service / GCC and Cargo Operations.
- Analyse optimization potential and costs and work on proposals together with TM Pricing&Steering.
- Ensure adherence to global processes and guidelines within the team .
- Regular exchange with other team leads on best practices and expertise.
- Regular evaluation of system and process knowledge of the team members, coordination of training requirements with the Director TM Uptake Management.
- Initiate FIS Allocation Management development needs, participate in projects and roll-out.
- Organize working time requirements and workload in the teams and appropriate distribution of services, as well as back-up or replacement arrangements.
- Alignment on team relevant topics with all stakeholders.
- Point of entry for general trade related issues.
Requirements for the role
- Degree in Shipping, Transportation or related discipline.
- Several years of experience in liner shipping/ transportation industry.
- Operational background and Commercial Steering experience welcome.
- Comprehensive knowledge about HL applications (FIS, Qlikview, Qliksense).
- Analytical, methodical and efficient working style.
- Open minded personality with strong communication skills.
- Experience in dealing with different stakeholder groups.
- Team player with high ability to communicate.
- Ability to lead a team and to implement new concepts and structures.
- Knowledge about Hapag-Lloyd’s global product offering (Network & Partners).
- Excellent and proficient command of spoken and written English language.
Frequently Asked Questions
Is the salary disclosed for the Senior Manager TM Uptake Management position at Hapag-Lloyd?
The salary for this Senior Manager TM Uptake Management role at Hapag-Lloyd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager TM Uptake Management position at Hapag-Lloyd located?
This Senior Manager TM Uptake Management role at Hapag-Lloyd is based in United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Manager TM Uptake Management position at Hapag-Lloyd?
Click the "Apply Now" button on this page. You will be redirected to Hapag-Lloyd's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Manager TM Uptake Management job at Hapag-Lloyd posted?
This Senior Manager TM Uptake Management position at Hapag-Lloyd was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager TM Uptake Management
Hapag-Lloyd
You'll be redirected to Hapag-Lloyd's official application page on oraclecloud.