Senior Manager, Service Reliability and Customer Operations

intersystems· Managed Services
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📍 Dublin

About this role

Senior Manager, Service Reliability & Customer Operations

InterSystems is seeking a Senior Manager, Service Reliability & Customer Operations to lead the global teams responsible for operating, securing, and continuously improving our Managed Services platform.

This role combines technical leadership, operational management, customer engagement, and people leadership, with accountability for service reliability, security and compliance, operational excellence, and customer experience.

What You’ll Do

  • Lead globally distributed teams across Operations & Reliability, Security & Compliance, and Customer Experience.
  • Drive improvements in service availability, observability, capacity management, backup and recovery, disaster recovery, and operational tooling.
  • Ensure operational readiness for new platform capabilities and services.
  • Oversee identity, access controls, vulnerability management, compliance automation, audit readiness, and security operations.
  • Improve customer-facing operations, including reporting, notifications, lifecycle workflows, provisioning visibility, and dashboards.
  • Lead major incidents and customer-impacting events, including Severity 1 incidents and emergency production actions.
  • Represent Managed Services during customer escalations, audits, assurance activities, and executive engagements.
  • Balance reliability, customer outcomes, operational risk, and cost efficiency.
  • Lead, coach, hire, and develop a high-performing global organization.

What We’re Looking For

  • 10+ years of experience in cloud operations, managed services, service delivery, SRE, security operations, or related disciplines.
  • 3+ years of people leadership experience managing technical teams.
  • Experience leading globally distributed operational organizations.
  • Strong understanding of cloud infrastructure, managed services operations, reliability, observability, security, and compliance.
  • Proven experience leading major incidents and managing customer-facing escalations.
  • Experience working in regulated or compliance-driven environments.
  • Strong leadership, communication, and stakeholder management skills.
  • Ability to balance customer needs, technical priorities, operational risk, and business objectives.
  • Experience managing teams across multiple technical disciplines is strongly preferred.
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

 

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

Frequently Asked Questions

Is the salary disclosed for the Senior Manager, Service Reliability and Customer Operations position at intersystems?
The salary for this Senior Manager, Service Reliability and Customer Operations role at intersystems is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager, Service Reliability and Customer Operations position at intersystems located?
This Senior Manager, Service Reliability and Customer Operations role at intersystems is based in Dublin. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Manager, Service Reliability and Customer Operations at intersystems belong to?
This Senior Manager, Service Reliability and Customer Operations position is part of the Managed Services department at intersystems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager, Service Reliability and Customer Operations position at intersystems?
Click the "Apply Now" button on this page. You will be redirected to intersystems's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Manager, Service Reliability and Customer Operations job at intersystems posted?
This Senior Manager, Service Reliability and Customer Operations position at intersystems was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager, Service Reliability and Customer Operations
intersystems
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