Senior Manager, Product Documentation
sophos· Product Management
About this role
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Sophos is seeking a Senior Manager, Product Documentation to join our Digital Customer Experience (DCX) team – the function responsible for the programs, content, and digital experiences that help customers succeed at scale. Our team spans product documentation, customer journeys, communications, technical video content, community, knowledge base, and localization, and this role leads the documentation discipline.
You will own the documentation strategy, standards, and team capabilities that translate complex cybersecurity products into clear, trustworthy, and consistently excellent content. This is a senior leadership role with direct team management responsibility, significant cross-functional influence, and full ownership of documentation quality and roadmap.
This is a player-coach role. While your primary focus is team leadership, strategy, and stakeholder management, you bring enough hands-on expertise to contribute directly to documentation work when capacity allows – and your credibility with the team is grounded in genuine craft knowledge, not just organizational authority.
This role is ideal for an experienced documentation leader who combines strong editorial judgment with operational discipline, a genuine curiosity about AI-assisted content workflows, and the credibility to influence product, engineering, and customer success partners at a senior level.
This role reports to the Senior Director, Digital Customer Experience.
Frequently Asked Questions
Is the salary disclosed for the Senior Manager, Product Documentation position at sophos?
The salary for this Senior Manager, Product Documentation role at sophos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager, Product Documentation position at sophos located?
This Senior Manager, Product Documentation role at sophos is based in Romania. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager, Product Documentation role at sophos full-time or part-time?
This is listed as a Permanent position. It is posted as a Senior Manager, Product Documentation role in the Product Management department at sophos.
Which team or department does the Senior Manager, Product Documentation at sophos belong to?
This Senior Manager, Product Documentation position is part of the Product Management department at sophos. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager, Product Documentation position at sophos?
Click the "Apply Now" button on this page. You will be redirected to sophos's official application portal hosted on lever where you can submit your application directly.
When was the Senior Manager, Product Documentation job at sophos posted?
This Senior Manager, Product Documentation position at sophos was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager, Product Documentation
sophos
You'll be redirected to sophos's official application page on Lever.