Senior Manager, Payments & Fraud

Job Summary:

THE TEAM

The payments and antifraud function supports ticketing operations across Latin America, covering Brazil, Chile and Peru. The team owns how fans pay, how those transactions are authorised, settled and reconciled, and how the business is protected from fraud and payment losses.

The work sits at the intersection of commercial negotiation, regulatory compliance, data analysis and product development, and is delivered in close partnership with Product, Engineering, Finance, Customer Support and Commercial teams.

THE JOB

We are seeking a strategic and hands-on Head of Payments to lead our payments and antifraud function across Latin America (Brazil, Chile and Peru). This person will own payment performance, cost optimisation, fraud and chargeback management, acquiring-partner relationships, regulatory compliance, and the expansion of payment products for our ticketing platform.

The role is critical to delivering a fast, reliable and trusted checkout experience for fans while enabling scalable growth across LATAM markets.

WHAT YOU WILL BE DOING

• Own the day-to-day relationship with acquirers, payment processors, banks, and other payment partners across Latin America.

• Ensure compliance with all regulations applicable to the company's subacquiring activities in Brazil, including requirements and guidance issued by the Central Bank of Brazil (Banco Central do Brasil).

• Lead negotiations with acquirers and payment providers to improve processing fees, commercial terms, settlement conditions, and service levels.

• Monitor payment approval and conversion rates across payment methods, countries, issuers, and acquirers; identify root causes of declines and lead initiatives to improve performance.

• Develop, test, and launch new payment products and methods, such as local payment methods, digital wallets, installments, instant payments, and alternative payment solutions.

• Partner with Product, Engineering, Finance, Customer Support, and Commercial teams to improve checkout experience and payment efficiency.

• Own the company's antifraud strategy, including the selection, management, and optimisation of fraud-prevention tools, rules, and operational controls.

• Monitor and manage fraud levels, chargebacks, disputes, and payment losses; implement actions to reduce chargeback rates while protecting approval rates.

• Establish payment KPIs, dashboards, and reporting covering conversion, authorisation rates, payment costs, fraud, chargebacks, settlements, and provider performance.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 10+ years of experience in payments, acquiring, subacquiring, fintech, banking, e-commerce, or marketplaces.

• Strong experience working with acquirers, payment service providers, card networks, banks, and local payment methods in Latin America.

• Proven track record negotiating payment fees and commercial agreements.

• Deep understanding of payment authorisation, conversion optimisation, routing, decline management, fraud prevention, and chargeback processes.

• Experience launching or scaling payment products in collaboration with Product and Engineering teams.

• Familiarity with regulatory requirements applicable to payment institutions and subacquiring businesses in LATAM, especially Brazil.

• Strong commercial, analytical, and problem-solving skills.

YOU (BEHAVIOURAL SKILLS)

• Reliability: fans and clients count on every transaction being authorised, settled and protected, and partners count on commitments being met.

• Teamwork: works across Product, Engineering, Finance, Customer Support and Commercial teams to deliver payment outcomes no single function can deliver alone.

• Integrity: holds the operation to the highest ethical and regulatory standards, including obligations arising from subacquiring activity.

• Belonging: builds an environment where the team and partners across different markets have an equal voice.

• Able to operate both strategically and hands-on in a high-growth environment.

• Strong analytical judgement, with the ability to move from data to root cause to action.

• Commercially minded, with the confidence to negotiate and hold a position with external partners.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.