Senior Manager, IT Delivery – Enterprise Communications & Agentic AI Platforms

Leads the strategy, delivery, and ongoing evolution of enterprise technology platforms that drive client engagement, operational excellence, and AI-powered innovation. Responsible for defining vision, roadmap, and execution across transactional communications and Agentic AI capabilities while leading high-performing product and engineering teams. Partners with business and technology stakeholders to deliver scalable, secure, and customer-focused solutions that generate measurable business value.

Responsibilities:

• Defines and executes technology strategy, roadmaps, and investment priorities aligned to enterprise and business objectives.

• Partners with business, digital, marketing, operations, and technology leaders to identify opportunities for innovation and transformation.

• Serves as a trusted advisor to senior stakeholders on customer engagement technologies, platform strategy, and AI-enabled solutions.

• Promotes a product-centric culture focused on business outcomes, customer value, and continuous improvement.

• Leads multiple product and engineering teams responsible for enterprise communication and AI platform capabilities.

• Drives delivery of scalable, resilient, and secure solutions leveraging Salesforce Marketing Cloud, AWS, enterprise data platforms, and modern AI technologies.

• Oversees platform modernization initiatives that improve customer engagement, personalization, automation, and operational efficiency.

• Establishes priorities, manages funding and resources, and ensures successful execution of strategic initiatives.

• Monitors business outcomes, delivery metrics, and platform performance to inform investment and roadmap decisions.

• Leads the development and adoption of enterprise AI capabilities, including Generative AI and Agentic AI solutions.

• Partners with product and business leaders to identify and prioritize high-value AI use cases that improve productivity and business outcomes.

• Drives responsible AI practices, governance standards, and scalable platform adoption across the organization.

• Builds, leads, and develops high-performing teams of product managers, engineers, architects, and technical leaders.

• Fosters an environment of collaboration, innovation, accountability, and continuous learning.

• Develops organizational capabilities across cloud engineering, digital platforms, marketing technology, and AI solutions.

• Coaches leaders and team members while promoting engineering excellence and operational discipline.

Qualifications:

• Undergraduate degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of training and experience.

• Ten or more years of experience leading the delivery of enterprise-scale technology solutions.

• Five or more years of people leadership experience managing technical, engineering, or product teams.

• Experience leading Agile product delivery organizations and cross-functional teams.

• Experience delivering customer engagement, digital platform, cloud, or enterprise technology solutions.

• Knowledge of cloud technologies, modern software delivery practices, and AI-enabled platforms.

• Strong stakeholder management, communication, and executive presentation skills.

• Demonstrated ability to balance strategic vision with operational execution and delivery excellence.

Additional Qualifications:

• Experience with Salesforce Marketing Cloud, customer engagement platforms, personalization technologies, or marketing technology ecosystems.

• Experience leading cloud-based solutions and platforms leveraging AWS.

• Experience delivering Generative AI, Agentic AI, intelligent automation, or enterprise AI platforms.

• Familiarity with AWS Bedrock, large language model (LLM) technologies, and AI orchestration frameworks.

• AWS, Salesforce, AI, or related industry certifications.

• Experience driving large-scale platform modernization and digital transformation initiatives.