(Senior) Manager, Field Service
About this role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Key Responsibilities
- Own and lead the service business performance at a key customer site, driving customer satisfaction, operational excellence, and P&L delivery.
- Act as the trusted partner and primary interface to customers, shaping and delivering service strategies that create tangible business value.
Collaborate closely with global Business Units and account teams to develop tailored solutions that address critical customer needs. - Drive continuous improvement by defining key performance metrics, monitoring progress, and implementing strategies to achieve ambitious business and customer goals.
- Build and lead a high-performing team by developing talent, strengthening capabilities, and fostering a culture of accountability, collaboration, and excellence.
- Lead complex discussions and cross-functional alignment across engineering, operations, and commercial teams to deliver impactful outcomes.
- Serve as a technical and system expert, supporting critical field escalations and providing hands-on leadership during challenging situations.
Travel domestically and internationally to engage with customers and resolve high-impact issues.
Experience / Requirements
- 10+ years of experience in a high-tech, complex industry environment (e.g., semiconductor, advanced equipment, or similar).
- Proven track record in leading change and driving results in fast-paced, dynamic environments, including product introductions or innovation cycles.
- Strong ownership mindset with the ability to independently drive initiatives and deliver results under pressure.
- Demonstrated ability to influence and align stakeholders across functions and seniority levels, even without formal authority.
- Solid leadership and coaching capabilities, with experience developing high-performing teams.
- Strong analytical and problem-solving skills, with a hands-on approach to identifying issues and driving improvements.
- Excellent communication skills in English (verbal & written), with the ability to clearly present complex concepts to diverse stakeholders.
- Proven ability to manage escalations, resolve critical issues, and rebuild customer confidence.
- Ability to operate effectively in a fast-paced, matrixed, and multicultural environment.
- Strong organizational and multitasking skills, with the ability to prioritize and lead effective meetings.
- Solid technical foundation in electrical and mechanical systems, with a broad understanding of equipment systems (hardware, software, and process).
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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