Senior Manager – Digital Experience, South Asia
About this role
Company Description
Job Description
The Manager / Senior Manager – Digital Experience will be responsible for driving the successful implementation, adoption, and scaling of digital initiatives across South Asia.
Acting as the bridge between Global Digital teams, regional stakeholders, hotels, and external partners, the role will ensure that strategic digital priorities are effectively translated into measurable execution and business impact across the portfolio.
Key Responsibilities
Digital Programme Ownership
- Lead rollout and adoption of digital initiatives across South Asia.
- Drive implementation of:
- Website enhancement initiatives
- Payments and checkout solutions
- WhatsApp guest journeys
- AI and personalisation initiatives
- Lead management platforms
- Future digital capabilities and pilots
Execution & Governance
- Establish project governance and implementation frameworks.
- Track project progress, adoption, risks, and dependencies.
- Drive accountability across hotels, vendors, and internal stakeholders.
- Ensure timely delivery and closure of action plans.
Stakeholder Management
- Serve as the primary liaison between South Asia and Global Digital teams.
- Facilitate alignment across hotel operations, marketing, revenue, commercial, technology, and external partners.
- Influence stakeholders to ensure successful implementation and adoption.
Business Case & Innovation
- Identify local market opportunities and digital innovation trends.
- Evaluate vendor solutions and external partnerships.
- Develop business cases and assess commercial impact.
- Champion initiatives that can potentially scale within South Asia or across RHG markets.
Performance & Reporting
- Monitor implementation progress and business outcomes.
- Prepare executive-level updates and recommendations.
- Identify opportunities to improve digital experience, direct revenue performance, and guest engagement.
Qualifications
Required Experience
8–10+ years of experience in the below field
- Hospitality
- Travel & Tourism
- OTA / Travel Tech
- eCommerce
- Digital Transformation
- Product Implementation
- Digital Experience
Additional Information
Required Skills
- Strong programme and project management capability
- Excellent stakeholder management and influencing skills
- Commercial and business case development mindset
- Digital experience, website, CRM or customer journey knowledge
- Ability to manage multiple workstreams simultaneously
- Strong execution focus with a "gets things done" mentality
Frequently Asked Questions
Is the salary disclosed for the Senior Manager – Digital Experience, South Asia position at rhg?
The salary for this Senior Manager – Digital Experience, South Asia role at rhg is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager – Digital Experience, South Asia position at rhg located?
This Senior Manager – Digital Experience, South Asia role at rhg is based in Gurugram, HR, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager – Digital Experience, South Asia role at rhg full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Manager – Digital Experience, South Asia role at rhg.
How do I apply for the Senior Manager – Digital Experience, South Asia position at rhg?
Click the "Apply Now" button on this page. You will be redirected to rhg's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Manager – Digital Experience, South Asia job at rhg posted?
This Senior Manager – Digital Experience, South Asia position at rhg was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager – Digital Experience, South Asia
rhg
You'll be redirected to rhg's official application page on SmartRecruiters.