Senior Manager, Customer Success

We're all about helping brands turn ideas into impact.   Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Microsoft, Volkswagen, and Telefónica — to build engaging brands.   With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!   Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. Your mission As Senior Manager, Customer Success, you will lead a team of 4-5 Customer Success Managers responsible for driving retention, customer outcomes, and consistent execution across a growing book of enterprise customers. You'll serve as the frontline leadership layer between CSMs and the Sr. Director of Customer Success, coaching performance, strengthening customer management discipline, and overseeing risk and escalation handling to keep the team focused on what matters most for customer health and retention.