Senior Manager
Tejas Networks
Senior Manager
cba· CBA Services Private Limited
About this role
Organization-
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Role Title – Senior Manager Operations
Location- Bangalore- Manyata tech Park
Business and team:
Customer Service Direct
Impact and Contributions:
Lead the end-to-end performance of a CSD operations portfolio by creating exceptional teams, delivering customer excellence, leading as an owner, and remaining curious and humble. Balance service, people, productivity and risk outcomes while building capability for future ways of working.
Roles & Responsibilities:·
- Substantial experience leading customer service, contact centre, banking or regulated operations through multiple frontline leaders.
- Demonstrated ability to manage customer, service, productivity, quality, people and risk outcomes.
- Strong people's leadership, including coaching leaders, performance management, talent development, and succession planning.
- Experience working with operational controls, incidents, complaints, vulnerable customer obligations and procedure adherence.
- Ability to interpret performance data, identify root causes, and convert insights into clear actions and measurable improvements.
- Proven stakeholder management and influencing skills across business, risk, product, technology and geographically dispersed teams.
- Experience leading change, including process improvement, new technology adoption and capability uplift.
- Clear executive communication, sound judgement, and confidence operating in a fast-paced, highly regulated environment.
- Flexibility to support a 24/7 operational environment and participate in critical incident responses when required.
- Compliance with all employment, screening, training, risk and regulatory requirements relevant to the role.
Essential Skills:
- Prior domain experience is must (12-16 years).
- Experience across one or more CSD lines of business, including Direct Banking, Direct Lending or Collection of financial services experience.
- Knowledge of digital messaging operations, workforce planning and AI-enabled customer service tools will be added advantage.
- Experience working across India and Australia stakeholder groups will be added advantage.
- Formal qualification in business, operations, banking, risk or related discipline.
Education: Bachelor's degree in Finance, Accounting, Business, Commerce or a related field preferred.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Frequently Asked Questions
Is the salary disclosed for the Senior Manager position at cba?
The salary for this Senior Manager role at cba is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager position at cba located?
This Senior Manager role at cba is based in Bangalore - Manyata Tech Park Road. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager role at cba full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Manager role in the CBA Services Private Limited department at cba.
Which team or department does the Senior Manager at cba belong to?
This Senior Manager position is part of the CBA Services Private Limited department at cba. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager position at cba?
Click the "Apply Now" button on this page. You will be redirected to cba's official application portal hosted on workday where you can submit your application directly.
When was the Senior Manager job at cba posted?
This Senior Manager position at cba was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager
cba
You'll be redirected to cba's official application page on Workday.