Senior IT Support Technician

Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company. We’re revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what’s possible, we’re giving clean energy a whole new form! 

In recent years, Form Energy has earned a number of accolades, including being named by TIME as a “Best Invention”, MIT Technology Review as a “Top Climate Tech Company To Watch”, and Fast Company as “One of the Next Big Things In Tech”. We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia.

Working for Form Energy is more than just a job, it’s a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing -  might be the most exciting moment in the company’s history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better.

Feeling energized to make a meaningful impact on the world? Then keep reading - you’ve come to the right place.

Role Description

The Information Technology group at Form Energy collaborates closely and supports end users across the U.S. in four locations and with a distributed workforce of onsite, hybrid, and remote employees. As a Senior Desktop Support specialist within the Service and Support team, you will serve as a key escalation point for complex technical issues, support critical IT hardware and software across user and lab environments, and help mentor and develop less-senior support staff.

Relocation assistance is available.

What you'll do:

• Provide tier 1-3 and some tier 4 support to Form Energy employees.

• Configure, maintain, and support IT hardware including user laptops, desktops, and lab computers.

• Install and configure appropriate software according to specifications; set some of these specifications.

• Maintain and troubleshoot local networks.

• Set up new printers, office and lab.

• Plan and work on special projects.

• Assist with the onboarding of employees.

• Manage an inventory of IT assets and supplies.

• Create and document processes.

• Mentor and train less-senior staff.

What you'll bring:

• College degree or equivalent work experience and 4+ years of IT experience.

• IT support / helpdesk experience with Windows and Mac in an AD environment. Must have extensive Mac experience.

• Device management experience, including computer and MDM management.

• Experience with administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN.

• Outstanding customer service skills, communication and organizational skills.

• Ability to multitask; a quick learner who is adaptable.

• Excellent troubleshooting skills, including the ability to troubleshoot network connectivity issues.

• Experience supporting onsite and remote users.

• Experience with setup and support of network and stand-alone printers.

• Ability to move up to 50 lbs and work in small spaces. Ability and willingness to work in a lab is required.

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Humanity is a cornerstone of Form Energy’s culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here. 

When it comes to you and your family’s health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed. 

To build America’s energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs.

If you may require reasonable accommodations to participate in our interview process, please contact accommodations@formenergy.com. Requests for accommodations will be treated with discretion.

Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process.