Senior IT Service Manager - IT/OT

We are looking for a Senior IT Service Manager - IT/OT to join our team and take a leading role in the planning, coordination, management, and continuous development of business-critical IT and OT services.

In this role, you will act as a key link between business and IT, coordinating development, innovation, and service management activities across complex technical environments. The position covers two technical domains, including business-critical technical infrastructure and OT systems, as well as IT/OT solutions supporting operational and vessel-related environments.

Key Responsibilities

• Coordinate development, innovation, and lifecycle management activities for IT and OT services
• Lead IT assignments, projects, and improvement initiatives
• Manage the lifecycle of existing IT services, including procurements, upgrades, and other changes
• Act as a primary contact between business stakeholders and IT teams
• Coordinate internal resources and multiple development activities
• Monitor and report timelines, costs, results, deviations, risks, and required decisions
• Prepare service plans, quarterly plans, budget documentation, and other governance material
• Coordinate and manage external suppliers
• Handle support matters, escalations, and supplier-related issues
• Lead and coordinate activities related to incidents
• Support and further develop Agile ways of working
• Ensure IT services are managed and developed in a structured, quality-assured, and business-oriented manner

• Minimum 6 years of experience within the last 10 years in a senior IT-related leadership role, such as IT Project Manager, IT Service Manager, Product Owner, Scrum Master, IT Application/Service Management Lead, or similar
• Proven experience monitoring and managing time, cost, and delivery results
• Experience reporting to management and steering committees
• Experience coordinating multiple IT development activities
• Experience leading or coordinating teams of at least 8 people
• Strong experience working with IT services throughout their lifecycle
• Experience working with complex enterprise IT environments
• Strong stakeholder management and coordination skills
• Ability to work independently and take ownership of assigned areas
• Excellent communication and collaboration skills
• Strong analytical and solution-oriented mindset
• Fluent Swedish, both written and spoken

Relevant Background

We are particularly interested in candidates with experience in one or more of the following areas:

• OT systems and business-critical technical infrastructure
• Enterprise IT/OT environments
• Control and operational systems
• Maintenance or asset management systems
• Safety management systems
• Satellite communication solutions
• System integrations and externally acquired IT solutions

Nice to Have

• Minimum 2 years of experience within the last 7 years leading procurement activities within the public sector
• Minimum 2 years of experience within the last 7 years leading external suppliers in connection with IT system implementation or lifecycle management
• Minimum 2 years of experience within the last 7 years in an IT-related leadership role connected to Agile teams and software development, such as Scrum Master, Product Owner, or Requirements Analyst

You will be a great candidate for us if you

• Can bridge the gap between business needs and complex IT/OT environments
• Have strong leadership and coordination capabilities
• Are comfortable managing multiple stakeholders, suppliers, and technical activities
• Take ownership and work independently
• Have a structured approach to service management, planning, and continuous improvement
• Enjoy working in complex and business-critical technical environments

Why join inventYOU

• Work with complex and business-critical IT/OT environments
• Take a key role in enterprise IT service development and management
• Collaborate with experienced business and technology professionals
• Work across projects, service management, suppliers, and Agile development
• Be part of challenging and long-term digital transformation initiatives