Senior Intelligent Automation Engineer-ServiceNow

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​

OVERVIEW

The Digital and Technology team at General Mills India Centre is looking for a Senior D&T Intelligent Automation Engineer to contribute to the company’s global digital transformation agenda through intelligent automation delivery. This role is expected to design, develop, and operate scalable automation and AI-enabled automation solutions. This includes leveraging deterministic and probabilistic automation, low-code platforms, workflow technologies, and advanced agentic AI to create measurable value across our global operation.

KEY ACCOUNTABILITIES

• Design, develop, and implement end-to-end automation solutions using ServiceNow, Power Platform, Machine Learning, and Agentic AI.

• Build and enhance ServiceNow applications, workflows, portals, workspaces, CRUD apps, and CSM solutions.

• Develop and manage secure integrations with enterprise systems such as SAP, GCP, and SQL using REST APIs.

• Provide technical leadership, resolve complex issues, and ensure platform stability and business continuity.

• Support, troubleshoot, modernize, and rationalize existing Power Platform solutions.

• Ensure adherence to development standards, governance, security, testing, and quality practices.

• Lead recruitment, training, coaching, and knowledge transfer within the automation team.

• Manage vendors, platform partners, project documentation, and delivery processes.

• Collaborate with stakeholders to translate business needs into scalable automation solutions.

• Identify continuous improvement opportunities and drive adoption of emerging automation technologies.

• Monitor solution performance and provide ongoing production support, incident resolution, and problem management.

MINIMUM QUALIFICATIONS

Education:  Bachelor’s degree

Experience:  8+ years of total experience and a minimum of 4 years of relevant experience. 

Technical Skills: 

• Expert in ServiceNow App-Engine Low Code/No Code development or Customer service Management experience.

• Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies.

• Flow Designer, Actions and Sub-actions.

• ServiceNow Portal, Widgets, HTML, and CSS.

• Exposure to Microsoft Power Platform, including Power Automate flows and PowerApps, is required.

• JavaScript, JSON, XML, and REST APIs.

• Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications.

• System architecture, data, version control and security. 

PREFERRED QUALIFICATIONS

Understanding of: -

• Other ServiceNow modules like CSM, ITSM, SAM.

• Agentic AI, Gen AI, Python AI Libraries.

• Cloud technologies like GCP/Azure/AWS.

• DevOps and ML Ops.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.