Senior Implementation Manager
xeno· Implementation
About this role
Location: Delhi/Mumbai
About Xeno
Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year.
About the role
As a Solution Architect, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly.
What You’ll Do
- Provide end-to-end product solutioning for clients based on their goals and data landscape
- Own the implementation journey—from kickoff to go-live, followed by hypercare
- Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions
- Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources)
- Translate business requirements into technical specifications and workflows
- Troubleshoot and resolve technical issues during onboarding
- Create documentation, playbooks, and scalable processes for faster onboarding
What We’re Looking For
- Bachelor’s degree in Engineering, B.Tech, or any equivalent stream
- 2-5 years of work experience in SaaS, support, implementation, or customer success
- Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management
- Clear and empathetic communicator with strong written and verbal skills
- A natural problem solver who thrives in fast-paced environments
- Comfortable with Excel, testing APIs, and basic debugging
- Process-oriented with a keen eye for detail and documentation
Why Join Us?
- You’ll sit at the heart of Product + Client success
- Work with top brands across India & the Middle East
- High-impact role with tons of ownership
- Fast-paced, collaborative, and growth-driven culture
- High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here
Ready to help brands unlock the power of personalized marketing?
Drop us a line at join@xeno.in– we’d love to chat!
Frequently Asked Questions
What is the salary for the Senior Implementation Manager role at xeno?
The listed salary for this Senior Implementation Manager position at xeno is INR 1800K–2200K. This is an FULL TIME role.
Where is the Senior Implementation Manager position at xeno located?
This Senior Implementation Manager role at xeno is based in Delhi, DL, India, Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Implementation Manager role at xeno full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Senior Implementation Manager role in the Implementation department at xeno.
Which team or department does the Senior Implementation Manager at xeno belong to?
This Senior Implementation Manager position is part of the Implementation department at xeno. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Implementation Manager position at xeno?
Click the "Apply Now" button on this page. You will be redirected to xeno's official application portal hosted on keka where you can submit your application directly.
When was the Senior Implementation Manager job at xeno posted?
This Senior Implementation Manager position at xeno was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Implementation Manager
xeno · 💰 INR 1800K–2200K
You'll be redirected to xeno's official application page on keka.