Senior Group Manager - Operations
wnsglobalservices144
Senior Group Manager - Operations
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver excellent customer experience.
You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities·
Lead a team of operational leaders
· Deliver contractual and commercial performance through cost and profitability management
· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
· Build excellent relationships both internally and externally at all levels
· Ensure compliance to all relevant process and regulatory standards
· Control and minimise costs
· Drive continuous improvement and create value by delivering excellent customer experience
Qualifications
Grade 12
Additional Information
· Proven track record of 5 years’ experience as senior operations manager in a multi-channel environment
· Experience in a contact center/BPO environment
Frequently Asked Questions
Is the salary disclosed for the Senior Group Manager - Operations position at wnsglobalservices144?
The salary for this Senior Group Manager - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Group Manager - Operations position at wnsglobalservices144 located?
This Senior Group Manager - Operations role at wnsglobalservices144 is based in Cape Town, NA, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Group Manager - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Group Manager - Operations role at wnsglobalservices144.
How do I apply for the Senior Group Manager - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Group Manager - Operations job at wnsglobalservices144 posted?
This Senior Group Manager - Operations position at wnsglobalservices144 was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Group Manager - Operations
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.