BOH Support Engineer – Crunchtime
ittconnect
Senior GK POS Technical Lead
About this role
We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs. This role is ON SITE, 5 days in the office per week, in Phoenix, AZ. Key Responsibilities Incident Management Major Incident Handling Root Cause Analysis (RCA) Problem Management Release and Defect Triage Troubleshoot complex production issues through log analysis and system diagnostics Lead onsite and offshore support/development teams Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives Coordinate with business teams, vendors, architects, and engineering teams Manage escalations and provide executive-level communication during critical incidents Requirements 8+ years of experience in Retail/QSR POS systems and store operations Strong experience with GK POS / GK Retail Store Commerce Proven track record of leading L3 Production Support and large-scale retail transformation initiatives Experience working in client-facing, onshore leadership roles Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms Strong production support background Preferred Skills: Knowledge of omni-channel retail operations Experience with AWS, Azure, or GCP cloud environments Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc. Experience with middleware, event-driven architecture, and API integrations Familiarity with Agile delivery methodologies and functional architecture Kubernetes, Docker, and containerized application support DevOps and CI/CD tools (Azure DevOps, Jenkins, GitHub Actions) ServiceNow, Jira, and Confluence experience
Frequently Asked Questions
Is the salary disclosed for the Senior GK POS Technical Lead position at ittconnect?
The salary for this Senior GK POS Technical Lead role at ittconnect is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior GK POS Technical Lead position at ittconnect located?
This Senior GK POS Technical Lead role at ittconnect is based in Phoenix, AZ, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior GK POS Technical Lead role at ittconnect full-time or part-time?
This is listed as a Contract position. It is posted as a Senior GK POS Technical Lead role at ittconnect.
How do I apply for the Senior GK POS Technical Lead position at ittconnect?
Click the "Apply Now" button on this page. You will be redirected to ittconnect's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Senior GK POS Technical Lead job at ittconnect posted?
This Senior GK POS Technical Lead position at ittconnect was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior GK POS Technical Lead
ittconnect
You'll be redirected to ittconnect's official application page on zohorecruit.