Senior Exports Supervisor - Mombasa
About this role
POSITION TITLE: Senior Exports Supervisor - Mombasa
FUNCTION/DEPARTMENT: SEA EXPORTS
REPORTS TO: Branch Manager - Mombasa
DIRECT REPORTS / SUPERVISES: Shipping supervisor, COMs, CSOs, Invoicing Supervisor
INDUSTRY: Logistics, Freight Forwarding, Transport & Supply Chain Management
JOB PURPOSE
The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.
Key Responsibilities
Operational Supervision
• Supervise daily export operations to ensure timely execution of customer requirements.
• Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
• Monitor operational KPIs and implement corrective actions where required.
• Escalate operational risks and service issues promptly.
Client Service & Relationship Management
• Maintain strong relationships with existing clients and ensure service excellence.
• Resolve customer concerns within agreed service levels.
• Conduct client service reviews and support customer retention initiatives.
• Support tariff reviews and implementation.
Regulatory & Compliance
• Ensure compliance with customs regulations, KRA requirements, and company procedures.
• Coordinate submission of bond returns and statutory documentation.
• Support internal and external audits.
• Ensure documentation accuracy and process compliance.
Reporting & Performance Monitoring
• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental KPIs and productivity.
• Analyse operational trends and recommend improvements.
• Maintain accurate operational records.
Business Development Support
• Support the identification of new business opportunities.
• Prepare quotations and operational proposals.
• Participate in customer visits where required.
• Support implementation of new customer accounts.
Team Leadership
• Supervise, coach and develop the exports team.
• Allocate work and monitor productivity.
• Conduct performance discussions and provide continuous feedback.
• Identify training needs and support capability development.
• Drive adherence to company policies and operational standards.
Continuous Improvement
• Identify opportunities to improve efficiency and reduce operational costs.
• Champion process improvement initiatives.
• Support implementation of operational excellence projects.
Requirements
Qualifications
• Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.
Experience
• 8+ years of experience in export operations within Logistics, Freight Forwarding, Transport & Supply Chain Management industry
• 3+ years managing a team at a supervisory level.
Frequently Asked Questions
Is the salary disclosed for the Senior Exports Supervisor - Mombasa position at cdl?
The salary for this Senior Exports Supervisor - Mombasa role at cdl is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Exports Supervisor - Mombasa position at cdl located?
This Senior Exports Supervisor - Mombasa role at cdl is based in Mombasa, Mombasa, Kenya. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Exports Supervisor - Mombasa role at cdl full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Exports Supervisor - Mombasa role at cdl.
How do I apply for the Senior Exports Supervisor - Mombasa position at cdl?
Click the "Apply Now" button on this page. You will be redirected to cdl's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Senior Exports Supervisor - Mombasa job at cdl posted?
This Senior Exports Supervisor - Mombasa position at cdl was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Exports Supervisor - Mombasa
cdl
You'll be redirected to cdl's official application page on zohorecruit.