Senior Executive, IT User Support

Amneal Career Sites
Apply Now ↗
📍 Ahmedabad City, Gujarat, IndiaFull time

About this role

Description:

The role is responsible for ensuring effective day-to-day technical support to employees across a range of hardware and software systems. The role focuses on independently diagnosing complex user issues, performing advanced troubleshooting and fault rectification, and ensuring timely and high-quality resolution of user problems, queries, and complaints. The role manages end-to-end incident resolution, supports root cause identification, and ensures proper escalation and coordination with internal or external support teams when required. The role emphasizes service reliability, adherence to SLAs, user satisfaction, and compliance with IT policies and information security standards.


Essential Functions:

  • Provide advanced user support for hardware and software issues
  • Diagnose and resolve complex technical problems independently
  • Perform detailed troubleshooting and fault rectification
  • Coordinate and manage escalations with internal/external teams
  • Ensure timely closure of incidents as per SLAs
  • Document issues, resolutions, and root causes
  • Support system access, configurations, and device setups
  • Ensure compliance with IT policies and security standards
  • Guide junior support staff when required



Additional Responsibilities:

  • Oversee daily IT user support operations and service delivery
  • Support team coordination and daily operations, assisting in workload allocation, basic supervision, and ensuring smooth service delivery
  • Review and resolve complex hardware and software incidents
  • Ensure timely incident closure as per SLAs
  • Manage escalations and coordinate with internal/external teams
  • Drive troubleshooting quality and fault rectification standards
  • Review incident documentation and root-cause summaries
  • Ensure compliance with IT policies and security standards
  • User access management activities, including creation, modification, deactivation, and deletion of user IDs for all GxP software, shall be performed as per approved request forms.
  • Backup and restore activities for GxP software shall be carried out according to the defined periodic schedule and approved request forms.
  • Time synchronization activities shall be executed as per the approved schedule.
  • Active user lists for all GxP software shall be prepared as per the defined schedule or whenever required.
  • Preventive maintenance of computer systems shall be performed, including internal CPU dust cleaning and verification of all system hardware.
  • LAN and telephone cable dressing shall be carried out as required.
  • All IT assets shall be maintained with proper inventory records and labeling.
  • Troubleshooting and resolution of printer-related issues shall be performed.
  • IT assets and related documentation shall be managed and maintained appropriately.
  • Any other activities assigned by the Head of Department (HOD) shall be carried out as required.
  • Responsible for QAMS activities and IT incident investigation and troubleshooting.
  • Responsible for activities related to training software (AIMS-Amneal Information and Management software) specified in training SOP.
Education:
  • Bachelors Degree (BA/BS) B.Tech - Required
  • Master Degree (MS/MA) M.Tech - Preferred
Experience:
  • 5 years or more in 5 - 8 Years
Specialized Knowledge: Licenses:

Frequently Asked Questions

Is the salary disclosed for the Senior Executive, IT User Support position at Amneal Career Sites?
The salary for this Senior Executive, IT User Support role at Amneal Career Sites is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Executive, IT User Support position at Amneal Career Sites located?
This Senior Executive, IT User Support role at Amneal Career Sites is based in Ahmedabad City, Gujarat, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Executive, IT User Support role at Amneal Career Sites full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Executive, IT User Support role at Amneal Career Sites.
How do I apply for the Senior Executive, IT User Support position at Amneal Career Sites?
Click the "Apply Now" button on this page. You will be redirected to Amneal Career Sites's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Executive, IT User Support job at Amneal Career Sites posted?
This Senior Executive, IT User Support position at Amneal Career Sites was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Executive, IT User Support
Amneal Career Sites
Apply for this role ↗

You'll be redirected to Amneal Career Sites's official application page on oraclecloud.