Charge Registered Nurse - RN
freseniusmedicalcare
Senior Executive II
freseniusmedicalcare· IN01 IND Fresenius Medical Care India Private Limited
About this role
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
- Equip with company’s products and services knowledge.
- Liaise with other functional department to ensure on time order fulfilment
- Provide timely & accurate stock status & feedback to Customers.
- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
- Escalate all Product Complaints to the relevant people in the Quality organization.
- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
- Ensure Statutory Compliances are adhered to.
- Help in Statutory Audit.
- Proper e-filing & recordkeeping of all documents related to order processing.
MINIMUM REQUIREMENT
Education Level
Major/Field of Study
Bachelor’s Degree
Graduation
MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES
- Customer order process and SAP/ERP knowledge. – SD module
- Good communication skills with fluent in English
- Computer literate with good knowledge of using MS Excel
- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
Frequently Asked Questions
Is the salary disclosed for the Senior Executive II position at freseniusmedicalcare?
The salary for this Senior Executive II role at freseniusmedicalcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Executive II position at freseniusmedicalcare located?
This Senior Executive II role at freseniusmedicalcare is based in Gurugram, HR. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Executive II role at freseniusmedicalcare full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Executive II role in the IN01 IND Fresenius Medical Care India Private Limited department at freseniusmedicalcare.
Which team or department does the Senior Executive II at freseniusmedicalcare belong to?
This Senior Executive II position is part of the IN01 IND Fresenius Medical Care India Private Limited department at freseniusmedicalcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Executive II position at freseniusmedicalcare?
Click the "Apply Now" button on this page. You will be redirected to freseniusmedicalcare's official application portal hosted on workday where you can submit your application directly.
When was the Senior Executive II job at freseniusmedicalcare posted?
This Senior Executive II position at freseniusmedicalcare was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Executive II
freseniusmedicalcare
You'll be redirected to freseniusmedicalcare's official application page on Workday.