National Sales Manager
Avomind
Senior Executive, Global Retention
Avomind· External - Commercial
About this role
Company Description
Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange.
With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint.
The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth.
Senior Executive, Global Retention
About the Role
Our client is a fast-growing player in the financial trading sector and is seeking a Senior Executive, Global Retention to help shape how they retain and grow their global client base. In this role, you will build global retention toolkits that empower local markets to drive trading revenue from existing clients.
If you're passionate about CRM, lifecycle marketing, and turning data into actionable strategies, this is an exciting opportunity to make a global impact.
Key Responsibilities
Retention Program Management
- Develop and execute global retention programs across the customer lifecycle, including active trader growth, churn prevention, and dormant client reactivation.
Campaign Execution
- Drive omni-channel campaign planning and execution across multiple customer touchpoints.
- Partner with CRM, content, and design teams to ensure timely and high-quality campaign delivery.
Performance & Insights
- Track and report on key retention KPIs.
- Evaluate campaign and customer journey performance.
- Provide actionable recommendations to continuously improve retention initiatives.
Market Intelligence
- Conduct regular market research and competitor analysis to identify trends, opportunities, and areas for optimization.
Stakeholder Partnership
- Serve as the key liaison between global and local markets.
- Support campaign localization, facilitate best-practice sharing, and contribute to ad hoc strategic projects.
Qualifications
- Bachelor's degree in Marketing, Business, Communications, e-Commerce, or a related field.
- At least 3 years of experience in retention, loyalty, CRM, or lifecycle marketing.
- Experience in, or a strong interest in, the financial trading or FinTech industry is highly preferred.
- Hands-on experience with CRM, marketing automation, and MarTech platforms.
- Strong analytical skills with a commercial mindset and the ability to translate data into actionable insights.
- Creative, self-motivated, and able to thrive in a fast-paced, global environment.
- Excellent written and spoken Mandarin (or Cantonese) and English.
Frequently Asked Questions
Is the salary disclosed for the Senior Executive, Global Retention position at Avomind?
The salary for this Senior Executive, Global Retention role at Avomind is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Executive, Global Retention position at Avomind located?
This Senior Executive, Global Retention role at Avomind is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Executive, Global Retention role at Avomind full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Executive, Global Retention role in the External - Commercial department at Avomind.
Which team or department does the Senior Executive, Global Retention at Avomind belong to?
This Senior Executive, Global Retention position is part of the External - Commercial department at Avomind. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Executive, Global Retention position at Avomind?
Click the "Apply Now" button on this page. You will be redirected to Avomind's official application portal hosted on workable where you can submit your application directly.
When was the Senior Executive, Global Retention job at Avomind posted?
This Senior Executive, Global Retention position at Avomind was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Executive, Global Retention
Avomind
You'll be redirected to Avomind's official application page on workable.