Senior Executive
EXL Talent Acquisition Team
Senior Executive
About this role
§Assist Customers: Handle inquiries related to loan status, product availability, and payment information via calls, emails, and chat. Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances.
§Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers.
§Payment Queries: Address customer questions about payment status, overdue payments, and collections. Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine the reason for delinquency.
§Complaint Resolution: Acknowledge and resolve customer complaints promptly.
§Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively.
Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Higher Education Diploma with 3 - 6 years of relevant experience
Frequently Asked Questions
Is the salary disclosed for the Senior Executive position at EXL Talent Acquisition Team?
The salary for this Senior Executive role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Executive position at EXL Talent Acquisition Team located?
This Senior Executive role at EXL Talent Acquisition Team is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Executive position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Executive job at EXL Talent Acquisition Team posted?
This Senior Executive position at EXL Talent Acquisition Team was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Executive
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.