Intern - Software
pramana
Senior Engineer - Technical Operations
pramana· Customer Support
About this role
About Evident Digital Pathology
Evident Scientific, formerly part of Olympus Corporation, is a global leader in life-science microscopy and optical instrumentation. Following the recent acquisition of Pramana, a pioneer in Autonomous Digital Imaging, Evident has combined its world-class optical heritage with Pramana’s software, robotics, and AI innovation to define the future of Digital Pathology.
Our young, high-performing engineering team has already taken the industry to its next node in autonomy—building the world’s most advanced whole-slide imaging platform, deployed at the Mayo Clinic to create the world’s largest digital pathology archive. Today, this technology is trusted by more than 30 top-tier medical institutions across the U.S. and Europe, powering Clinical workflows directly aiding in patient care.
As part of Evident, this team is now advancing to the next level of autonomy—moving from autonomous imaging to intelligent imaging, where scanners, data systems, and user interfaces are self-aware, adaptive, and capable of real-time AI inference at the edge.
Roles And Responsibilities
- Provide L2 technical support for Pramana’s products, resolving daily issues and handling escalations.
- Log, track, and escalate product defects; report outages and submit weekly status reports.
- Ensure proper governance compliance and correct use of deployments across all locations.
- Participate in escalation management and contribute to improving product support practices.
- Provide 24/7 emergency on-call coverage, escalating critical issues as needed.
- Maintain accurate records of incidents and outages while delivering high-quality customer service to all stakeholders and deployment sites.
Requirements
- Extensive hands-on experience with Linux operating systems (Ubuntu).
- Strong knowledge of Python programming and shell scripting.
- Ability to perform troubleshooting and debugging at both product and underlying system levels using application logs and system-level diagnostics.
- Working knowledge of system internals and a curiosity to learn about hardware.
- Experience with MongoDB and PostgreSQL, including troubleshooting database-related issues.
- Self-motivated, proactive, and demonstrates strong problem-solving abilities.
- Excellent organization, prioritization, and multitasking skills.
- Strong written and verbal communication proficiency.
- Willing to work in rotational shifts, including support for US time zones.
Frequently Asked Questions
Is the salary disclosed for the Senior Engineer - Technical Operations position at pramana?
The salary for this Senior Engineer - Technical Operations role at pramana is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Engineer - Technical Operations position at pramana located?
This Senior Engineer - Technical Operations role at pramana is based in Murgeshpalya,Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Engineer - Technical Operations role at pramana full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Senior Engineer - Technical Operations role in the Customer Support department at pramana.
Which team or department does the Senior Engineer - Technical Operations at pramana belong to?
This Senior Engineer - Technical Operations position is part of the Customer Support department at pramana. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Engineer - Technical Operations position at pramana?
Click the "Apply Now" button on this page. You will be redirected to pramana's official application portal hosted on keka where you can submit your application directly.
When was the Senior Engineer - Technical Operations job at pramana posted?
This Senior Engineer - Technical Operations position at pramana was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Engineer - Technical Operations
pramana
You'll be redirected to pramana's official application page on keka.