Senior Endpoint Engineering Specialist

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in..

About the Role (your why)
Our Endpoint Engineering team is responsible for creating and maintaining robust desktop Standard Operating Environments (SOE) for our customers, enabling remote support and ensuring standardization across diverse IT landscapes. As a Senior Endpoint Engineering Specialist, you’ll work closely with customers to transform their businesses in line with cloud-first productivity and collaboration solutions as part of their digital transformation journey. You will also provide expert 3rd-level support, develop ongoing processes, and help drive continuous improvement in customer environments.

What you’ll do
At the moment, as Senior Endpoint Engineering Specialist you will be focused on:

• Designing and maintaining modern SOE architectures for multiple customers
• Working with customers to deliver cloud-first productivity and collaboration solutions
• Developing processes to standardise support and maintenance across environments
• Providing 3rd-level support and acting as an escalation point for complex desktop issues
• Proactively managing and maintaining customer SOEs and supporting infrastructure
• Delivering project tasks accurately and efficiently and contributing to project reporting
• Guiding and mentoring team members to resolve technical challenges
• Ensuring a health and safety culture in line with Datacom policies

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs

What you’ll bring

Mandatory Experience:

• 5+ years of related experience in endpoint engineering and SOE management
• 5+ years of related experience working for a Managed Service Provider
• Knowledge of hardware and software vendor support processes, including product lifecycles
• Advanced end-user management skills alongside modern and traditional SOE methodologies
• Intermediate project management principles and Office 365 skills
• Advanced experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
• Experience in Active Directory Group Policy Management
• Strong PowerShell scripting skills
• Strong analytical, problem-solving and communication skills
• Proven ability to build customer relationships and deliver solutions in line with organizational goals

Nice to have:

• Development qualifications with understanding of Full Software Development Lifecycle and version control
• Specialisation certifications in MD-102 and AZ-140
• Citrix experience
• Experience in large-scale collaborative environments
• Bachelor’s degree in computer science, Technology, or related discipline
• ITIL v3 Foundation Certification

Benefits

Our office is at BGC Taguig and we have hybrid work setup (Twice a week) and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, and professional development courses to name a few.

You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.