Senior End User Experience Engineer

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As our Senior End User Experience (EUE) Engineer, you’ll take ownership of the day-to-day management, operations and support of our end user computing environment making sure every team member has the hardware, software and support they need to do their best work. Operating with a high degree of autonomy, you’ll independently diagnose complex technical issues, influence stakeholders across the business, and design and deliver solutions without close supervision.

Beyond daily operations, you’ll help shape our technical direction: defining EUE standards, mentoring junior engineers, and driving AI-powered automation that makes the whole team more efficient.

Your responsibilities will include:

• Lead the evaluation and operationalisation of new technology solutions for the EUE team
• Managing and securing endpoint devices using Microsoft SCCM, Intune and Defender for Endpoint
• Administering identity, access and device compliance through Microsoft Entra ID
• Acting as the technical escalation point for complex EUE issues, owning resolution end-to-end
• Supporting collaboration and AV technology, including Microsoft Teams, Neat devices and BrightSign signage
• Defining EUE standards and configuration baselines, and mentoring junior team members
• Identifying and implementing AI-driven automation to reduce manual effort and improve efficiency

This opportunity will see you working with world leaders in our space. Join our Asian journey now and be an integral part of our success.

Qualifications

• 7+ years’ experience in EUE support and operations, including demonstrated experience at a senior or lead level
• Hands-on experience with SCCM, Intune, Defender for Endpoint and BitLocker, with familiarity in VDI concepts
• In-depth knowledge of Microsoft 365 and Entra ID, including identity management and conditional access
• Proficiency with AI productivity tools such as Claude or Microsoft Copilot, with a demonstrated ability to identify automation opportunities and drive their adoption within the team
• Strong stakeholder management skills, able to translate technical decisions for non-technical audiences
• Proven ability to work autonomously and own outcomes end-to-end, including hands-on hardware troubleshooting
• Bachelor’s degree in IT or related field; MD-102 or MS-102 certification highly desirable

Contact us today to find out more about the local opportunities we have available.

Additional Information

• Seize this exciting opportunity to join one of Asia’s fastest growing DC companies and play a key contributing role in the future of AI and the digital economy
• Inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

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