Senior Director - Transition (Insurance) REF110835W

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Lead end-to-end transition and transformation programs for global insurance clients, ensuring a seamless move of processes, people, and technology into steady-state operations. Own multi-workstream delivery, stakeholder alignment, governance, reporting, and risk management while leading cross-functional teams and partnering with senior client stakeholders to deliver successful outcomes.Key ResponsibilitiesLead complex transitions across workstreams (process, people, technology, knowledge transfer, stabilization).Create and manage project plans, charters, RAID logs, and transition documentation.Coordinate across operations, technology, HR, finance, compliance, and vendor teams.Ensure milestones, deliverables, SLAs, and KPIs are achieved per contractual commitments.Monitor progress, manage dependencies, and escalate/mitigate risks and issues proactively.Manage scope/change control and ensure contract adherence.Drive smooth handover from transition to steady-state operations.

Qualifications

Required Experience & Qualifications10–14+ years of project or transition management experience.Proven delivery of multi-workstream transitions in global operations.Strong client-facing leadership with senior stakeholders (Director/VP/CXO).Insurance operations transition experience strongly preferred.Exposure to F&A transitions (RTR/PTP/OTC) beneficial.PMP / PRINCE2 / Agile certifications preferred.Experience managing global, distributed teams.Strong commercial, financial, and contractual management skills.

Additional Information