Senior Director Customer Support

Copado· Support
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📍 Bengaluru, India

About this role

About the Role

We are looking for a visionary, hands-on Country Lead to build, scale, and transform our support operations in Bangalore, India. This is not a "maintenance" role; we are looking for a leader who has "been there and done that"—someone who thrives in startup environments, embraces ambiguity, and is ready to execute an ambitious organizational transformation. You will act as the architect of our Bangalore support hub, responsible for creating a 24/7 follow-the-sun operational model, building a high-performance culture, and instituting a "continuous learning" ecosystem.


What You'll Do

  • Spearhead the establishment and growth of the Bangalore support center
  • Lead hiring and build modern support infrastructure
  • Implement autonomous voice agents with seamless human handovers
  • Scale engineering support teams locally
  • Drive organizational change using Swarming models and a "Fix Once" knowledge philosophy
  • Execute a global 24/7 "Follow-the-Sun" support framework to guarantee SLA achievement
  • Champion an "AI-First" support strategy incorporating KCS principles
  • Partner with global engineering to integrate support workflows (Git, Jira, Azure DevOps) into the Product Development Lifecycle
  • Build a culture of excellence with clear career pathways and continuous technical learning


What We're Looking For

  • Proven track record of building enterprise support centers from scratch in high-growth startups
  • Leadership experience within the Salesforce ecosystem preferred
  • Experience designing support ops leveraging AI voice agents and AI-driven workflows
  • Deep expertise in Knowledge-Centered Service (KCS) principles
  • Hands-on experience with 24/7 Follow-the-Sun support models
  • Understanding of the product development lifecycle and tools (Git, Jira, Azure DevOps)
  • Foundational knowledge of DevOps practices
  • Unwavering dedication to customer resolution speed and high-touch service
  • Strategic mindset for mentoring talent and building high-performance teams

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.


Frequently Asked Questions

Is the salary disclosed for the Senior Director Customer Support position at Copado?
The salary for this Senior Director Customer Support role at Copado is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Director Customer Support position at Copado located?
This Senior Director Customer Support role at Copado is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Director Customer Support at Copado belong to?
This Senior Director Customer Support position is part of the Support department at Copado. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Director Customer Support position at Copado?
Click the "Apply Now" button on this page. You will be redirected to Copado's official application portal hosted on rippling where you can submit your application directly.
When was the Senior Director Customer Support job at Copado posted?
This Senior Director Customer Support position at Copado was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Director Customer Support
Copado
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