Senior Development Lead - Advanced RPA
About this role
Job Summary
Experience
3 – 5 years in above domains, Contact Center Quality
BPM service industry experience
Overall, 5 - 8 years’ experience
Core TQ experience with acumen to value add in QA role
Exp in Transformation sphere is preferable
Key Responsibilities
- Transformation – Be involved in identification / scoping of automation opportunities within Quality domain and converting them into projects with tangible benefits
- Quality Reviews – Should be reviewing the work of QAs and be able to drive quality initiatives in accordance with business / client requirements
- Root Cause Analysis – Investigate recurring issues, perform detailed RCA and identify – process, system and training gaps
- Coordinate and work closely with Delivery teams for ensuring Quality SLAs / Metrics are achieved and improved as per client mandates
- Good analytical skills to drive meaningful conversations using insights from data
- QA / Agent coaching / Training - Strong Communication skills with experience in providing targeted coaching on risk behaviors and adherence
- Working knowledge of DMAIC concepts is desirable – GB Trained
Skill Requirements
- Domain knowledge – Exposure to multiple Industry desired
- Soft skills – Analytical thinking, Effective coaching and feedback skills
- Analytical Skills – Ability to deliver meaningful insights from Quality data and convert them into actionable outcomes using Quality tools / technology
- Team Management – Managed a team of QAs in previous role
- QA skills – Exp in managing Call monitoring, Transaction sampling, RCA and Calibration activities internally and with clients
- QA Automation – Exp in leading some QA automation / Transformation projects
Other Requirements
Qualifications
Bachelor’s degree/Post Graduate degree, LSS certification (YB or GB trained desired)
Frequently Asked Questions
Is the salary disclosed for the Senior Development Lead - Advanced RPA position at HCLTech?
The salary for this Senior Development Lead - Advanced RPA role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Development Lead - Advanced RPA position at HCLTech located?
This Senior Development Lead - Advanced RPA role at HCLTech is based in Gurugram, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Development Lead - Advanced RPA position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Development Lead - Advanced RPA job at HCLTech posted?
This Senior Development Lead - Advanced RPA position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Development Lead - Advanced RPA
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.