Senior Development Lead - Advanced RPA
About this role
Job Summary
Experience
6 - 8 years Overall Work experience
BPO/GBS service industry experience
2 – 5 Yr experience in Transformation role
Key Responsibilities
- Conduct detailed E2E assessments – Process discovery / mapping tech flows and identify bottlenecks, Process laggards etc linked to workflows & tech
- Identify digital transformation opportunities and bring best practices from existing relationships / accounts – Tool positioning will be key here
- Derive benefit quantification from the identified opportunities for management review
- Create a detailed solution document from the findings gathered for transformation / automation during assessments
- Drive awareness regarding transformation across delivery / support teams on regular basis
- Work with cross-functional teams on automation projects and ensure closure
- Drive Idea Innovation / value creation within delivery / support teams
Skill Requirements
- Relevant experience in Digital Transformation, knowledgeable about automation tools and platforms used in contact center industry
- Hands on experience in process diagnostic study, VSM, lean techniques, brainstorm solutions
- Good analytical skills to drive meaningful conversations using insights from data
- Knowledge of GEN AI solutions, tactical automations is an added advantage
- Strong Communication and storytelling skills, should have experience in and be able to influence decisions
- Exposure to multiple Industry desired
- Hands-on with presentations for leadership reviews
Other Requirements
Qualifications
Bachelor’s degree/Post Graduate degree, LSS certification, Gen AI tech certifications are also preferred
Frequently Asked Questions
Is the salary disclosed for the Senior Development Lead - Advanced RPA position at HCLTech?
The salary for this Senior Development Lead - Advanced RPA role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Development Lead - Advanced RPA position at HCLTech located?
This Senior Development Lead - Advanced RPA role at HCLTech is based in Gurugram, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Development Lead - Advanced RPA position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Development Lead - Advanced RPA job at HCLTech posted?
This Senior Development Lead - Advanced RPA position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Development Lead - Advanced RPA
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.