Senior Developer
HCLTech
Senior Developer
About this role
Job Summary
Overview of the Role
As a Spotfire Support Specialist for the pharmaceutical industry, you will ensure the operational stability of Spotfire analytics solutions. Your focus will be on incident management, dashboard troubleshooting, and maintaining high availability of analytics platforms for pharma clients.
Detailed Responsibilities
• Provide support for Spotfire dashboards, reports, and server environments, ensuring high availability.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor Spotfire server health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot report failures, data connectivity issues, and visualization errors.
• Collaborate with Spotfire developers to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting procedures, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure-related issues.
• Provide user support and assist with basic Spotfire queries.
Key Responsibilities
1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements
4. To provide technical guidance to junior developers
5. To interact with the customer and internal teams to gather requirements for development purposes.
Skill Requirements
Skill Requirements
• Bachelor's or Master's degree in Computer Science, Information Technology, Life Sciences, or a related field.
• 2+ years of experience in BI application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of Spotfire and data visualization concepts is a plus.
• Excellent problem-solving, communication, and stakeholder management skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Senior Developer position at HCLTech?
The salary for this Senior Developer role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Developer position at HCLTech located?
This Senior Developer role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Developer position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Developer job at HCLTech posted?
This Senior Developer position at HCLTech was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Developer
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.