Senior Designer Colour Service

BIRLA OPUS - JOB DESCRIPTION

Senior Colour Designer

Position Level: Senior Executive Level
Department: Customer Experience - Decor (Vidya's Team)
Reports To: Lead Decor (Vidya)
Location: Pan India
Employment Type: Full-Time

Job Purpose

Lead comprehensive color service delivery and customer consultation excellence while managing specialized color services, shade card development, and color studio operations 

Strategic Context & Scope

Business Impact: Color service excellence across all customer consultation touchpoints with direct responsibility for specialized color services, shade card development, and color studio operations supporting customer decision-making and satisfaction.

Core Competencies Required

Color Service Expertise: Advanced knowledge of color consultation, customer service delivery, color matching, and personalized color recommendation methodologies

Design & Creative Skills: Expertise in color design, visual presentation, photography, and creative asset development for color communication

Customer Consultation: Strong capabilities in customer interaction, needs assessment, solution development, and satisfaction assurance

Technical Color Knowledge: Understanding of color science, product specifications, color accuracy, and technical color applications

Key Result Areas & Strategic Accountabilities

1. Specialized Color Service Delivery

• Color Snap Service Excellence: Manage comprehensive Color Snap service delivery ensuring 2-day turnaround time, quality recommendations, and customer satisfaction
• SFA Integration: Coordinate Color Snap service with Sales Force Automation systems maintaining process efficiency and lead conversion tracking
• Service Quality Monitoring: Monitor color recommendation quality through customer feedback, conversion tracking, and service impact analysis
• Performance Reporting: Generate quarterly reports on service performance, lead-to-sale conversions, and customer satisfaction metrics

2. Shade Card Development & Product Support

• Product-Specific Shade Cards: Curate and develop product-specific shade cards using insights from product and marketing teams
• Color Validation: Validate digital and print colors for Allwood and other product categories ensuring accuracy and consistency
• Shade Card Innovation: Develop unique shade card formats and content enhancing customer color selection experience
• Content Finalization: Finalize shade card content ensuring brand consistency, technical accuracy, and customer usability

3. Color Studio Operations & Content Creation

• Studio Management: Manage in-house color studio operations including photography, content creation, and visual asset development
• Photography & Art Direction: Conduct professional photoshoots, provide art direction, and edit images using advanced editing tools including AI
• Content Archiving: Maintain comprehensive color content archive and enhance e-commerce product listings with high-quality visual assets
• Training Material Creation: Create color training materials, presentations, and visual aids supporting internal and external training programs

4. Customer Color Consultation & Support

• Expert Consultation: Provide specialized color consultation services for complex projects, high-value customers, and technical color requirements
• Customer Education: Develop customer education initiatives covering color selection, application techniques, and maintenance guidance
• Solution Development: Create customized color solutions addressing specific customer needs, project requirements, and design objectives
• Customer Satisfaction: Ensure superior customer satisfaction through expert service delivery, follow-up processes, and continuous improvement