Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS
About this role
- Manage customer interactions through inbound/outbound calls and emails, ensuring smooth communication with merchants, corporate clients, and internal teams.
- Deliver high-quality service, resolve issues within TAT, and consistently work toward improving customer satisfaction and NPS.
- Assist corporate/CA customers on CMS & digital banking, including onboarding, activation, demonstrations, and handling CMS-related queries or service modifications.
- Understand customer needs to provide effective solutions, resolve challenges, and support system integration or product-specific requirements.
- Coordinate with internal teams (CMS Setup, Operations, Implementation, IT, RM, PSM, BSG, etc.) to ensure timely and accurate query resolution.
- Perform outbound calling activities for POS servicing and cross-selling products like loans and insurance to achieve sales and activation targets.
- Maintain accurate MIS reports and calling data using MS Excel; ensure precision and timely reporting.
- Demonstrate strong communication skills in Hindi, English, and Marathi, with excellent customer handling, convincing, and problem-solving abilities.
- Work efficiently in a target-driven environment, ensuring portfolio activation, higher market share, and service delivery quality.
- Leverage experience in customer support, CMS, POS, and banking operations while adhering to quality standards, NPS goals, and service excellence.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS position at Kotak Additional?
The salary for this Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS position at Kotak Additional located?
This Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS role at Kotak Additional is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS role at Kotak Additional.
How do I apply for the Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS job at Kotak Additional posted?
This Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS position at Kotak Additional was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS
Kotak Additional
You'll be redirected to Kotak Additional's official application page on oraclecloud.