Customer Support Specialist

easygenerator· Revenue
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📍 AlexandriaFullTime

About this role

About Easygenerator


We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

What You’ll Do

  • Interact with customers across chat, email, and calls

  • Share best practices and recommendations

  • Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.

  • Collaborate with Sales, Development, Marketing, and QA

  • Represent the “voice of the customer” inside the company

  • Contribute to process improvements and exceed KPIs

What You Bring

  • Bachelor’s degree or equivalent experience

  • 1–2 years in a customer-facing role (support, success, service)

  • Excellent English communication skills (written + spoken)

  • Customer-first mindset with strong active listening skills

  • General computer proficiency and SaaS product knowledge

  • Ability to multitask and stay calm under pressure

  • Positive, team-oriented, and proactive attitude

What's in it for you

  • Be part of a fast-growing scale-up where you make an impact from day one

  • Join an international team of passionate, supportive colleagues

  • Grow with us - new opportunities open quickly as we scale

  • Thrive in an inclusive, diverse workplace where performance matters most

Ready to join us?

  • Apply now and help us deliver world-class support while shaping the future of EdTech!

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist position at easygenerator?
The salary for this Customer Support Specialist role at easygenerator is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist position at easygenerator located?
This Customer Support Specialist role at easygenerator is based in Alexandria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist role at easygenerator full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support Specialist role in the Revenue department at easygenerator.
Which team or department does the Customer Support Specialist at easygenerator belong to?
This Customer Support Specialist position is part of the Revenue department at easygenerator. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist position at easygenerator?
Click the "Apply Now" button on this page. You will be redirected to easygenerator's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Specialist job at easygenerator posted?
This Customer Support Specialist position at easygenerator was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
easygenerator
Apply for this role ↗

You'll be redirected to easygenerator's official application page on Ashby ATS.