Senior Customer Success Manager
About this role
Position title:Senior Customer Success Manager Experience: 7+ years Location: Noida Mode: Hybrid Notice period: Immediate joiner -15 Days Key Skills Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication Key Responsibilities Build strong customer relationships to drive retention, loyalty, and growth. Act as a trusted advisor, understanding customer goals and providing strategic guidance. Own customer engagement, adoption, and account strategy throughout the customer lifecycle. Develop and present quarterly business reviews with relevant performance scorecards. Monitor account health, product usage, and customer satisfaction. Partner with Sales to drive account growth and retention. Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams. Collaborate with cross-functional teams to achieve customer and business objectives. Required Qualifications 7+ years of experience in SaaS, including team management experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Advanced proficiency in MS Excel and PowerPoint. Basic understanding of software integrations. Ability to work effectively under pressure in a fast-paced startup environment. Preferred Experience in client handling and account management.
Frequently Asked Questions
What is the salary for the Senior Customer Success Manager role at artingdigital?
The listed salary for this Senior Customer Success Manager position at artingdigital is INR 2500K+. This is an Full time role.
Where is the Senior Customer Success Manager position at artingdigital located?
This Senior Customer Success Manager role at artingdigital is based in Noida, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Success Manager role at artingdigital full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Success Manager role at artingdigital.
How do I apply for the Senior Customer Success Manager position at artingdigital?
Click the "Apply Now" button on this page. You will be redirected to artingdigital's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Senior Customer Success Manager job at artingdigital posted?
This Senior Customer Success Manager position at artingdigital was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Manager
artingdigital · 💰 INR 2500K+
You'll be redirected to artingdigital's official application page on zohorecruit.