Senior Customer Success Manager
canarytechnologies· Customer Success
About this role
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
We’re seeking a proactive, highly strategic, and driven Senior Customer Success Manager to join our EMEA Customer Success team. In this role, you will take ownership of the onboarding and implementation of some of our most strategic accounts across the EMEA region. These high-impact deals hold immense value for Canary, driven either by substantial revenue potential or the prestigious regional status of the hotel property itself.
As a Senior CSM, you will collaborate closely with the Product, Engineering, and Sales teams to ensure a smooth, rapid implementation process that aligns the hotel's desired outcomes with our product’s capabilities. Beyond managing your own book of business, you will act as a leader within the region, coaching other customer success team members and collaborating on building scalable processes and workflows needed to onboard our highest-value accounts. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Success Manager position at canarytechnologies?
The salary for this Senior Customer Success Manager role at canarytechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Success Manager position at canarytechnologies located?
This Senior Customer Success Manager role at canarytechnologies is based in Barcelona. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Success Manager role at canarytechnologies full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Customer Success Manager role in the Customer Success department at canarytechnologies.
Which team or department does the Senior Customer Success Manager at canarytechnologies belong to?
This Senior Customer Success Manager position is part of the Customer Success department at canarytechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Manager position at canarytechnologies?
Click the "Apply Now" button on this page. You will be redirected to canarytechnologies's official application portal hosted on lever where you can submit your application directly.
When was the Senior Customer Success Manager job at canarytechnologies posted?
This Senior Customer Success Manager position at canarytechnologies was posted on Jun 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Manager
canarytechnologies
You'll be redirected to canarytechnologies's official application page on Lever.