Senior Customer Success Associate/ Customer Success Manager

We are growing! We are currently looking to hire an experienced Senior Customer Success Associate/ Customer Success Manager for our office in Singapore, where you will be based. 

About CXG:

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. 

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. 

We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing 

Reporting to the Regional VP, SEA, Oceania & Japan and the EVP Academy, you will join a dynamic and fast-paced environment and work closely with our regional and global teams to build strong, long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful presentations to executive and board-level stakeholders. Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily tasks will involve: 

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience. 

• Maintaining and nurturing your client portfolio by offering white glove service andadded value. 

• You take full ownership of projects from brief to delivery, working with significant autonomy and close collaboration with our team 

• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients. 

• Managing the entire account, including stakeholders, internal departments, budget and the quality of deliverables. 

• Delivering insightful and engaging face-to-face presentations to C-level executives. 

What you will bring along:

This role requires a passion for the luxury industry and customer experience, strong organizational skills and experience in a client-facing role. You should also have: 

• Experience range should ideally be above 3 years. 

• A bachelor's or master's degree in administration, Business, Management or related field. 

• Fluency in English (verbal and written). Fluency in Mandarin is a strong advantage. 

• A naturally outgoing, high-energy communicator who builds rapport quickly and leaves a strong impression with clients. 

• Experience in a service excellence environment such as premium airlines, luxury hospitality, luxury retail or high-end client service is highly valued. 
• We welcome candidates from adjacent backgrounds such as marketing, PR, brand or hospitality who are passionate about customer experience. 

• Previous work experience, preferably in retail and/or a client-facing (B2B) role. 

• Strong verbal and written communication skills, with persuasive and diplomatic communication and experience in presentations and proposal writing. 

• Analytical aptitude: the ability to examine data and draw meaningful insights. 

• Leadership skills: externally, the ability to lead a client meeting; internally, the ability to take the lead on a project. 

• A collaborative mindset and the ability to work well as part of a team. 

• Consulting skills: the ability to challenge a client brief and ask meaningful questions. 

• Excellent interpersonal skills. 

• Time management: the ability to manage time and resources effectively in a deadline-driven environment. 

If you have what we are looking for, please attach your updated resume with your contact details. Should your profile fit the requirements for the role, we will get in touch to learn more about your background, discuss the role in more detail and share potential next steps.