Senior Customer Sevice Representative

selinc· Schweitzer Engineering Laboratories, Comercial, Ltda.
Apply Now ↗
📍 3 Locations📍 Brazil - Campinas📍 Brazil - Curitiba📍 Brazil - SalvadorFull time
Full timeSchweitzer Engineering Laboratories, Comercial, Ltda.

About this role

Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
3. Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
4. Provide leadership, guidance, and mentoring to CSRs and others in S&CS, including, upon completing and passing the certification, training in the complete set of courses in the CSR certification tract.
5. Attend and provide on-site support for customer visits, seminars, and training. Actively take a lead role and ownership of interactive seminars. 
6. Use independent analysis, judgment skills, prior experience, and thorough understanding of company policies and procedures to resolve non-standard and in-region problems.  
7. Assist the management with reporting and monitoring of regional performance.
8. Initiate process improvement suggestions and lead in implementation.
9. Model, teach, and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
10. Understand. Create. Simplify. 
11. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required Qualifications
Customer service experience
Associate's degree or related business experience
Demonstrable experience mentoring and guiding others
Proven subject matter expert in customer service processes and responsibilities
Excellent computer skills 
Proven ability to learn concepts and technical details of products
Willing to travel up to 10%.
Excellent writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL

Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree

Physical Requirements
None

 

Frequently Asked Questions

Is the salary disclosed for the Senior Customer Sevice Representative position at selinc?
The salary for this Senior Customer Sevice Representative role at selinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Sevice Representative position at selinc located?
This Senior Customer Sevice Representative role at selinc is based in 3 Locations, Brazil - Campinas, Brazil - Curitiba, Brazil - Salvador. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Sevice Representative role at selinc full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Sevice Representative role in the Schweitzer Engineering Laboratories, Comercial, Ltda. department at selinc.
Which team or department does the Senior Customer Sevice Representative at selinc belong to?
This Senior Customer Sevice Representative position is part of the Schweitzer Engineering Laboratories, Comercial, Ltda. department at selinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Sevice Representative position at selinc?
Click the "Apply Now" button on this page. You will be redirected to selinc's official application portal hosted on workday where you can submit your application directly.
When was the Senior Customer Sevice Representative job at selinc posted?
This Senior Customer Sevice Representative position at selinc was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Sevice Representative
selinc
Apply for this role ↗

You'll be redirected to selinc's official application page on Workday.