Senior Customer Service Specialist Projects

Position Summary/Objectives of Incumbent:
The purpose of this position is to support from sales through to customer service on small product sales deliveries.
 

Key Responsibilities

• Work in a small team to deliver over $100m a year (or as per targets) of product sales to Vertiv clients
• Manage own sales through to completion of projects as well as support the Project Management Team with their projects
• Co-ordinate deliveries, installation and commissioning of units
• Monthly reporting of RDSL and PDSL for tracking performance
• Evaluate outstanding supplier purchase orders, cost management of outbound logistics and warehousing for assigned projects
• Monthly forecasts of revenue and invoicing

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations
• Actively promote safety in the workplace
   

Employees reporting to Incumbent: Nil

Main contacts within Company    

• Managed Services
• Sales
• Services
• Finance
   

Main contacts outside the Company    

• Customers
• Suppliers locally and internationally
   

Education/Qualification:    

• Diploma or degree in Supply Chain
   

Specialist Knowledge:    

• Oracle or similar system
   

Practical Experience:     

• Customer Service
• Administration
• Organisational skills
• MS Office

Personal Characteristics: 

• Excellent communication skills – written & verbal
• Prioritisation capability
• Team player
• Time management

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com