Senior Customer Relationship Executive
About this role
The Senior Customer Relationship Executive will play a vital role in our company's success by guiding and supporting the Customer Care Executives (CCEs). This role involves overseeing customer interactions, providing expert guidance, and fostering a positive and efficient work environment. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to lead and motivate a team.
- Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service.
- Handle complex customer inquiries and escalate issues as needed, ensuring timely resolution.
- Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
- Monitor and analyze customer feedback, identifying trends and implementing improvements.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Train and develop CCEs, ensuring they have the skills and knowledge to excel in their roles.
- Conduct regular performance reviews and provide constructive feedback to the team.
- Stay updated on industry trends and best practices in customer relationship management.
- Minimum 5 years of experience in a customer-facing role, with at least 2 years in a leadership position.
- Proven track record in managing and mentoring customer service teams.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using CRM systems and customer support tools.
- Analytical skills to interpret data and make informed decisions.
- Ability to work independently and manage multiple tasks simultaneously.
- Flexibility to adapt to changing customer needs and business requirements.
- A positive and customer-centric attitude, with a passion for delivering exceptional service.
- Relevant industry certifications or qualifications are an asset.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Relationship Executive position at Digitide?
The salary for this Senior Customer Relationship Executive role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Relationship Executive position at Digitide located?
This Senior Customer Relationship Executive role at Digitide is based in Jaipur, Rajasthan, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Relationship Executive role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Relationship Executive role at Digitide.
How do I apply for the Senior Customer Relationship Executive position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Senior Customer Relationship Executive job at Digitide posted?
This Senior Customer Relationship Executive position at Digitide was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Relationship Executive
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.