Senior Customer Operations Specialist

Sazerac Company Overview

Senior Customer Operations Specialist

• North Sydney, NSW
• 7 Month FTC

About Sazerac

Build your career at Sazerac – with almost 400 years of rich history, Sazerac has thrived as an independent, family-owned global company. Sazerac produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blantons, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball and Southern Comfort.

Sazerac AUNZ is driven by a bold vision of being a highly successful builder of global spirits brands and creating a workplace as innovative as the drinks it produces. Our mission is to raise the bar by crafting breakthrough spirits that disrupt the industry, all while prioritising the people at the heart of our business—our customers, employees, and suppliers.

The Opportunity

Are you passionate about delivering exceptional customer outcomes? 

This is a great opportunity to join one of Australia's fastest growing premium spirit and beverage companies. We are looking for a dynamic, customer-obsessed individual to join our Supply Chain team. Working closely with Sales and Marketing teams along with our 3rd Party Logistics providers, you will make it your priority to ensure timely and accurate delivery of stock to customers. This role is a 7-month fixed term contract available for immediate start with an opportunity to extend based on business needs. 

Reporting into the Supply Chain Operations Manager AUNZ, your main responsibilities will include: 

• Lead team to deliver day to day customer order fulfilment and service level attainment - working with 3rd party logistics providers owning on time and in full delivery – all customers
• Own and deliver customer DC booking outcomes
• First point of escalation for order/delivery related issues - Owning distribution and logistics partners interactions throughout the order to cash cycle
• Operational reporting and KSP operational management
• Driving best in class proactive customer communication, ensuring all updates are provided and queries resolved in a timely manner
• Supporting broader Supply Chain team as needed including CI

What are we looking for?

• Minimum 3-5 years of proven experience within FMCG, operations or liquor industry
• Prior working experience in SAP, Oracle or other ERP
• Prior experience leading teams to deliver operational outcomes in a fast-paced FMCG environment
• Customer focused, customer obsessed mindset with a solid understanding of warehousing & transport
• Excellent problem-solving, analytical thinker, can work independently or within a team
• Strong written and verbal communication skills with the ability to collaborate effectively with cross-functional teams
• Intermediate Excel skills, Excellent IT skills with the ability to learn new systems
• Excellent attention to detail, organization and time management that ensures each customer order is managed end to end efficiently and accurately within desired timeframes

Some of the great things about working at Sazerac:

• Work with a genuinely awesome bunch of like-minded people who make work fun, rewarding and a great place to be
• Central office location is 1 minute walk from North Sydney train station - with an amazing in-house bar!
• Flexible working options including WFH
• Great employee benefits such as fitness and wellness programs, volunteer days and a day off for your birthday.

If this sounds like you, we would love to hear from you. Please click "apply now".