Senior CRM Project Manager

Step into the forefront of marketing brilliance as our next Senior Project Manager, where your delivery expertise and structured approach will shape the execution of global brand experiences. In this role, you’ll unlock the power of cutting-edge CRM systems and high-impact campaigns, managing the end-to-end delivery for some of the world’s most recognizable global brands. If you thrive on managing complex, large-scale projects, have a passion for data-driven customer journeys, and possess a deep understanding of premium brand ecosystems, your execution-focused mindset is the missing ingredient in our recipe for success.

What will your day look like?

You will be the key delivery partner for major global clients, guiding the execution of sophisticated CRM initiatives that optimize customer engagement, loyalty, and lifetime value.

In this role, you must be a master of project governance, possess a deep understanding of CRM best practices, and excel at managing day-to-day communication with stakeholders on a global scale. You will focus on keeping projects on track, on budget, and delivered to the highest standards.

More specifically, your tasks include:

• Leading the delivery and implementation of customer relationship management (CRM) and loyalty initiatives for major global brands.

• Focusing on executing sophisticated, personalized client communication campaigns from inception to deployment.

• Managing global client relationships from a delivery perspective, acting as a trusted operational partner to ensure project success.

• Developing detailed project scopes, complex timelines, and budgets, ensuring all deliverables are met efficiently and profitably.

• Producing high-quality project status reports and presentations for client meetings.

Who are you going to work with?

You will be the linchpin in a network of closely coordinated project managers, developers, data scientists, and experienced designers. You will work alongside competent teammates from all around the world who always go the extra mile to help one another.

What do you bring to the table?

We are on the lookout for an organized, delivery-minded individual with a proven track record of managing projects for large-scale global accounts. You are proactive in driving projects forward, ensuring campaigns not only meet but surpass client expectations regularly. You are an easy-going person with a proactive, positive mindset and the resilience to navigate the complexities of global matrix organizations. As you will be overseeing several workstreams simultaneously, you are highly organized and can keep the big picture in focus while showing great attention to detail.

In addition, you have:

• 5+ years of experience in Project Management within CRM, digital marketing, or a related agency environment.

• Proven experience working with large global brands (experience in the luxury and/or automotive sectors is highly advantageous).

• Strong experience managing stakeholders across complex, global departments.

• Deep knowledge of what working with data, technical projects, and enterprise marketing automation platforms entails.

• Hands-on experience with the execution and implementation of projects within CRM, web, and/or marketing automation.

• Strong familiarity with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.

• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently.

• Exceptional communication and presentation skills in English.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

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